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Resident Shield bug?

by Marc Bennett CNET staff/forum admin / October 6, 2010 12:32 PM PDT

Hi, I installed AVG Free 10.0.1120 on 10/4. Today, when I booted my machine, there was an alert symbol over AVG in the system tray.

I opened up the console, and it says residency shield is not active. I have confirmed that it actually is active in the Residency Shield settings.

I tried unchecking Residency Shield and rechecking it, but I continue to see this warning.

Everything was ok yesterday. Is this a bug or user error?

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Re: Resident Shield bug?
by Ondrej_AVG / October 6, 2010 3:37 PM PDT
In reply to: Resident Shield bug?

Hello Marc Bennett,

this situation is related with not loaded AVG virus database during computer startup. Loading failure is mostly caused by two culprits:
A) not enough operating memory during computer start up - do you have at least 512 MB RAM?

B) virus database file corruption - please check used disk for errors (chkdsk /F command)

With culprit A) is related also registry record "INITSTARTFAILED", which is in some cases created after it and blocks next startup. Please check these registry keys for it (menu Start -> Run -> enter "regedit" and confirm):

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Avgldx86\Enum (x64 for 64bit OS)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Avgmfx86\Enum (x64 for 64bit OS)

What is the situation after running AVG update? And applies A) or B) to described state?

Thank you

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by Marc Bennett CNET staff/forum admin / October 7, 2010 2:04 AM PDT

I have 1GB RAM. I ran the update last night but that didn't have any affect. I'll check the registry and go from there.

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It's ok now
by Marc Bennett CNET staff/forum admin / October 7, 2010 1:10 PM PDT

I booted the machine up today and no longer see the messaging. Problem solved?

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Re: It's ok now
by Ondrej_AVG / October 7, 2010 3:14 PM PDT
In reply to: It's ok now

Hello Marc Bennett,

issue is solved for now, but for closer analysis of the reason (and possible overall consequences) it would be nice to have "avgupd.log" and "avgldr.log" from AVG log folder*:

Windows XP
C:\Documents and Settings\All Users\Application Data\avg10\log

Windows Vista/Seven

Please compress them in an archive (zip file) and upload to favorite online storage.

Thank you

* Some folders could be hidden by default Windows settings. To view hidden files and folders:
1. On the taskbar, click Start -> (Settings) -> Control Panel -> (Appearance and Personalization) -> Folder options.
2. Click the View tab.
3. Click ?Show hidden files and folders? (the name may vary depending on the operating system).
4. Click OK.

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Text files?
by Marc Bennett CNET staff/forum admin / October 11, 2010 12:54 PM PDT
In reply to: Re: It's ok now

Are you referring to the text files with those names (.txt)?

I haven't had any more problems so far...

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Re: Text files
by Ondrej_AVG / October 11, 2010 3:50 PM PDT
In reply to: Text files?

Hello Marc Bennett,

I am talking about "avgupd.log" and "avgldr.log" files - ".log" is also file with text content, but has not ".txt" extension, and better describe purpose of that file.

Thank you

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empty files
by Marc Bennett CNET staff/forum admin / October 12, 2010 1:52 AM PDT
In reply to: Re: Text files

The .log files have 0 bytes.

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Re: empty files
by Ondrej_AVG / October 12, 2010 3:22 PM PDT
In reply to: empty files

Hello Marc Bennett,

empty (0 bytes) are *.log.lock files. Others (if related configuration file exists uncorrupted... some relations: nslog.cfg -> avgns.log; updlog.cfg -> avgupd.log; etc.) should have some size.

Quick idea - do you see all extensions?
1. Press the Windows logo key+R.
2. Type "control folders" into the opened window, and then click OK.
3. Click the View tab, and then clear "Hide extensions for known type" option.
4. Confirm OK.

Thank you

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