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Question

Resetting my computer

Jun 16, 2013 11:50PM PDT

How can i reset my computer so i can re install my operating system? I used a dvd that was missing some info to install an updated operating system and now my computer wont start at all and it wont let me start a new install, i just keep getting the message your computer restarted unexpectadly or encountered an unexpected error. Windows installation cannot proceed. Click ok to restart the computer and then restart the installation. That is the message i get but when i click ok it just tries to boot by giving me the option of choosing which operating system to use and goes back to the error screen i have just described! I can enter the BIOS Setup but there is nothing in that that helps and i dont know any key combinations that can help me, i just want to re install my windows 8 operating system that was working ok before i tried to upgrade to a different version of windows 8. Does anybody know how to re format my c drive so i can restart my computer, i dont mind losing all the info and files on my c drive now if it means i can start over and actually use my computer!! I have moved my dvd drive to the top of the boot options in the BIOS but it is not booting from the disc!! Please help me, Somebody?????

Discussion is locked

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Answer
Just FYI
Jun 17, 2013 12:18AM PDT

I'm seeing some issues with restoring Windows 8. But if this is a full retail commercially pressed DVD that boots in other PCs then the suspect part is the DVD drive. Try another drive.
Bob

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re
Jun 17, 2013 1:23AM PDT

its not the drive sir, its a dvd that i downloaded the image on to and its locked my computer and it wont rollback, it just keeps trying to load a previous operating system then comes back with the message i typed earlier! i need to either delete the operating systems off my drive or find out how to restore my computer to factorey settings although it was built by a friend of my dads.

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So a download?
Jun 17, 2013 1:36AM PDT

And the plot thickens as I don't find the details in your posts so far.

A built machine rarely has a factory settings restore system. Only the maker may have the install media and drivers so always get those with the machine along with an install procedure. It usually goes like, erase the HDD, install Windows, then install the drivers in this order.

As this is a custom machine I can't offer the exact steps but that DOWNLOAD would be from someone like Microsoft so ask them how to undo. My bet is they'll tell you to restore from your backups.
Bob