Phones forum

Question

Reset protection on Nokia Lumina phone

Because of issues I was having with my Lumina 640LTE running Windows 8.1, I did a reset using the on/off, and the volume control keys.
When I turn the phone on now I get the message:
“Now we’ll help you finish setting up a few things”. When I hit the “next” button, it goes to a “Reset Protection Notification” page, which gives me the option of obtaining a recovery key at “Find My Phone on windowsphone.com.” Or signing in to my Microsoft Account.

When I go to the “Find my phone” site, all the options are grayed out except “Check Reset Protection Status”. When I enter in the IMEI number it takes me to a Reset Protection Status site that tells me reset protection is ON, with no other options.

Then it adds the prompt: “This device is locked to a Microsoft account. To reset it, verify the username and password on the device.”
When I go to the setup wizard on the phone and sign in to my Microsoft Account I get the notification: “Could not turn off reset protection, make sure you have a network connection and try again.”
I have only used the phone with wifi and have never had a telephone number assigned to it. Could that be the problem?

I’ve invested hours on the problem, and I’m no closer to a solution than when I started.
Any help I could get with this frustrating dilemma would be greatly appreciated.
Thank You

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All Answers

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Answer
Just a guess.

In reply to: Reset protection on Nokia Lumina phone

You might need an unsecured WiFi router (no password). Or, indeed, a SIM-card.

https://support.microsoft.com/en-us/allproducts has a link for help for mobile devices, including the Nokia brand. You might be able to find a phone number or an e-mail address.

Collapse -
Answer
Annoying but it has to be like that.

In reply to: Reset protection on Nokia Lumina phone

The reset protection is designed to turn lost and stolen phones into bricks. There's nothing wrong here except maybe you are trying to get around this loss prevention system.

Try it their way next.

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