I use google to find online ticket systems for IT.
HOWEVER they all suffer the issues of what happens when the host is compromised or the internet is done. By moving to a cloud solution, many companies don't backup their data and lose it all since they forgot the basics.
1. Backup your data.
2. Do you have a disaster plan for when the cloud company folds.
My company currently has problems communicating with our customers, as we have so much files and history to track. Therefore, could you recommend one ticket portal for us?
A friend of mine introduced one. It is a ticket portal that allows IT Service Providers to focus on improving clients' experience. It helps manage their customers and communicate with customers by tickets. This one has multi-language versions and simplified ticket creation with customers.
We tried this, not bad. Could you recommend more to us to compare?