Many software titles on our site do use the Download.com Installer, which securely delivers software from Download.com's servers to your computer. During this process, the Download.com Installer also shows offers for additional, free applications provided by our partners. Some individual software publishers include such offers in their own installers too.
All offers, whether included in the Download.com Installer or in individual publishers' installers, must conform with our security policies prohibiting malware, and must also provide a working method to decline or opt-out of them during the download. You are never required to accept any offers in order to complete a download, but you will want to keep a close eye out to be sure you see and have a chance to select the decline or opt-out option for any third party offers you do not want.
Although you cannot avoid using a software publisher's own installer when downloading their program, if you prefer not to use the Download.com Installer, you can simply click the Direct Download Link that is provided on all Installer Enabled product pages.
Read more about that option here:
For more detailed information on the Download.com Installer, please visit the following resource:
If you would like us to re-test any particular download, please send us a report with additional information and our Product Management Team will investigate. To send a report, just fill out the form on the following page:
This support form, and our FAQ section, is accessible by clicking the "Download Help Center" link in the dark gray "footer" at the very bottom of Download.com (in the "More" column), or by clicking the "Help Center" link at the very bottom of any other CNET web pages (also in the "More" column there).
In the "Description" section of the form, please be sure to include all of the following information:
1. The link to the Download.com page for the specific program you downloaded
2. What operating system you are running
3. What browser and which version you used to download
4. What country you were located in at the time
5. What antivirus software you have installed, if any
6. The specific flag, warning, or detection you saw, and/or the names of any additional programs that were installed
When you are done filling out the form, click the "Submit" button. You will receive an automated confirmation email right away, and a message from our support team will follow, usually within 24 business hours.