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Computer Help forum

General discussion

replacement question...

by tragikomik / March 4, 2005 2:48 AM PST

I was wondering just how picky manufacturers, namely Maxtor, are about packaging a returned hard drive. On their web page, they state that if the defective drive is not packaged correctly, i.e. 2 inches of styrofoam, no styrofoam peanuts, enclosed in anti-stat baggie, that they will send it back! Is this pretty accurate? I'd like to think that the USPS would sell sufficient packaging, and maybe Staples as well.

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I see no reason that bubble wrap
by Ray Harinec / March 4, 2005 3:14 AM PST

would not be acceptable. Did they insist that you use a carrier that provides tracking info?? USPS does not do that.

You can get bubble wrap at either place.

Not sure where you can get an anti-static bag. I have many because I save them when I buy components.

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replacement
by tragikomik / March 4, 2005 3:29 AM PST

They recommend UPS or USPS Priority mail, actually. Just a service that provides proof of delivery, which is basically the same concept as tracking service. I imagine that they wouldn't send it back unless there was physical damage, though. I'm sure they repair defective products if possible, because that is what they send as a replacement. Thanks, Ray

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