Samsung forum

Question

Replacement of Damaged TV Panel

by gtilly / April 29, 2011 3:42 PM PDT

I bought a Samsung 55", 3D, LED Model UA55C8000XFXXY in Dec 2010 from Sydney and shipped overseas (SriLanka) as a gift to my parents. When the TV was delivered we found the right frame was bent. I took to Samsung dealer in SriLanka and they confirmed the Panel needs replacing.
Am I covered under any type of warranty. I have already spent for the TV, Shipping and Duty & Taxes in SriLanka which is a lot. I just wanted my parents to enjoy my gift.
Can somebody in Samsung suggest the best course of action available to me. Many thanks for a expeditious response.

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All Answers

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Answer
Replacement of Damaged TV Pane
by Samsung_HD_Tech Samsung staff / April 29, 2011 4:12 PM PDT

gtilly,

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Damaged TV Panel
by gtilly / April 29, 2011 5:06 PM PDT

Subject: Replacement panel for Samsung 55", 3D, LED Model UA55C8000XFXXY


Many thanks for your prompt response.

The service centre in Srilanka could not advise on service warranty. They advise me to get a panel delivered so they can install. Can you please advise the contact in the region to get a panel delivered.
The agent in SriLanka has advised me the relevent details are :

a)Model Code UA55C8000XRMER
b)Part code BN07-00873A
c)Spec: LCD Panel- LTF55HQ03 SSTZQT, 8BIT, 55" 16.7 PANEL
d) According to my TV supplier in Sydney the model code of my TV is UA55C8000XFXXY

Can you please confirm the Panel Spec for both ModelCodes is the same.
Your response is appreciated.

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Damaged TV Pane
by Samsung_HD_Tech Samsung staff / April 30, 2011 8:16 AM PDT
In reply to: Damaged TV Panel

gtilly,

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