Windows 10 forum


Replacement for “word viewer”

by edwardnav / December 2, 2017 6:57 AM PST

Trying to help my sister. From time to time she gets a ‘document’ that she cannot open that was sent to her from a group that her husband is a member of. This time its a “docx” file. I saw that it is a ‘word’ document, found and downloaded the ‘word viewer’ but for whatever reason it would not work. “Kept” getting an error”. After looking around, I found a file converter at “” “ It worked just fine. But she would have to send me the file for me to convert and send back to her. Is there a replacement for the ‘word viewer’ that I can download and install on her computer that will resolve this issue.

Thanks in advance

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All Answers

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Word viewer
by Kees_B Forum moderator / December 2, 2017 7:13 AM PST

If it's the official Microsoft Word viewer, you were just in time to download it. It's no longer available today! Be sure to backup the install program so you can use it iater, for example on a new PC your sister buys. tells about alternatives. A good alternative they "forget" to mention is to install LibreOffice (a free open source replacement for the full MS Word) that can open .docx files.

If you prefer using the viewer: it only shows .doc files (up to Word 2003). If you want to show .docx files you need to install the Compatibility pack from . I hope it's still available. I didn't try.

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I have LibreOffice on my computer
by edwardnav / December 2, 2017 7:26 AM PST
In reply to: Word viewer

but it only "partially worked. It didn't display the entire document. Don't know why. Didn't try the compatibility pack. Will see if it works. Just want to avoid 'her' sending me the file, me converting and then sending it back to her.

Thanks for replying

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(NT) Installing the 'compatibility pack' didn't work
by edwardnav / December 2, 2017 7:39 AM PST
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The other Libre Office?
by R. Proffitt Forum moderator / December 2, 2017 4:49 PM PST
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Well, it appears the only solution is the one I found
by edwardnav / December 2, 2017 9:57 PM PST

which is, my sister sends me "the file in question". And then I use "" to convert the file to a "pdf" format and send it back to her, where she can then easily open the file using Adobe Reader.

I was hoping there was some "simple" program that I could "install" on her computer, like "Microsofts word viewer" - which apparently doesn't work any more - and then "that" program would automatically open a "docx" file or files of that nature. FYI, tried "abiword", didn't work. Also, there was this: Please note Windows users: Due to lack of Windows developers on the project, there is no longer a version available for download.

Regarding creating a Google account, which I don't currently have, didn't see the point as far as what I am trying to do.

Thanks for replying

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I've used LibreOffice to open DOCX files.
by R. Proffitt Forum moderator / December 3, 2017 7:35 AM PST

Not perfect at times but worked. Google Docs is OK too.

I know about Zamzar but why do that since we can save our documents in old .DOC format or a PDF?

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What’s that line: Failure to communicate? LOL
by edwardnav / December 3, 2017 4:59 PM PST

“I've used LibreOffice to open DOCX files. Not perfect at times but worked. Google Docs is OK too.”

Obviously I can’t make myself understood, sorry about that. To be clear, my “sister” is being “sent” a file that she cannot open. In this case, a ‘docx” file. Since I help her resolve these sort of issues, she sent the file to me. Attached are images made by LibreOffice and Zamzar. Sorry but “BIG” difference.

Thanks for replying MR. Proffitt
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I use Zamzar from time to time.
by R. Proffitt Forum moderator / December 3, 2017 5:09 PM PST

So I know it well enough. We hoped for the open and free stuff to help but for now, zam it.

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Try Free SoftMaker Offine
by Jonypool / March 21, 2018 1:34 PM PDT

Hi edwardnav, maybe you can try Free SoftMaker Office 2016. It's free and can read and save DOCX (DOC) and XLSX (XLS) files. Also can convert into PDF format. Hope this will help you and your sister.

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thanks for replying
by edwardnav / March 21, 2018 2:41 PM PDT

have downloaded and will give it a try the next time my sister has a project like this for me.

Thanks again, Jonypool

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by FR1960 / August 19, 2018 10:53 PM PDT
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Wordpad that comes with Windows
by orlbuckeye / August 21, 2018 5:38 AM PDT

can open .DOCX files

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