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Repeated restart to access internet

by kmaki / March 19, 2004 7:39 AM PST

Hope I have the correct forum.

I am connected to cable modem via a router. I have to reboot, power down both modem and router several times hope to get online, sometimes it takes a few attempts sometimes several. Problem may occur every few days. I also check internet options,LAN, auto detect. I recently did a fresh install of OS, but this problem existed prior to this. Provider tech support has offered the above mentioned actions as a solution; however, it would seem that the problem is deeper if this is happening so often. Thanks for you help.

Operating System System Model
Windows XP Professional (build 2600)
Processor a Main Circuit Board b
1.47 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
256 kilobyte secondary memory cache
Board: nVidia-nForce
Bus Clock: 133 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 03/07/2002
Drives Memory Modules c,d
120.03 Gigabytes Usable Hard Drive Capacity
116.03 Gigabytes Hard Drive Free Space

LITE-ON LTR-40125S [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Generic STORAGE DEVICE USB Device [Hard drive] -- drive 2
Generic STORAGE DEVICE USB Device [Hard drive] -- drive 3
Generic STORAGE DEVICE USB Device [Hard drive] -- drive 4
Generic STORAGE DEVICE USB Device [Hard drive] -- drive 5
MAXTOR 6L040J2 [Hard drive] (40.03 GB) -- drive 1, s/n 662221948355, rev A93.0500, SMART Status: Healthy
WDC WD800JB-00CRA1 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WMA8E2361627, rev 17.07W17, SMART Status: Healthy 384 Megabytes Installed Memory

Slot 'A0' has 256 MB
Slot 'A1' has 128 MB
Slot 'A2' is Empty
Local Drive Volumes

c: (on drive 0) 26.38 GB 22.84 GB free
d: (on drive 1) 40.03 GB 39.80 GB free
e: (on drive 0) 15.63 GB 15.63 GB free
f: (on drive 0) 10.49 GB 10.36 GB free
i: (on drive 0) 27.50 GB 27.40 GB free

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Re:Repeated restart to access internet
by R. Proffitt Forum moderator / March 19, 2004 9:54 AM PST

When I read your post, I see a very customized machine. What I also read is the OS was reinstalled, but no note that you know to install motherboard and what other drivers that Microsoft doesn't install.

One of the problems of such a setup is support may not be able to help you.

Things to consider:
- Motherboard BIOS shall be latest. After too many occurences of this by "Tech", I consider this to be non-negotiable.
- Motherboard drivers.
- Updated router firmware.

Best of luck,
And post this on the XP forum as well.


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Re:Repeated restart to access internet
by Ed Mead Forum moderator / March 19, 2004 8:38 PM PST

Have you tried without the router? Does this happen to all computers hooked to the router?

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