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Question

removing the aol program

by Oct 16, 2012 3:34PM PDT

I'm trying to uninstall the aol desktop program but it still keeps popping up How can I get rid of it for good?

Discussion is locked

3 Posts
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Answer
Aol Desktop uninstallation
by Dell staff Oct 16, 2012 9:27PM PDT

Hi,

Uninstalling the AOL Desktop Software removes all Usernames and settings associated with AOL Desktop; however, your 'Personal Filing Cabinet' files will automatically be stored on the desktop in a folder named 'Saved on AOL'.
How did you uninstall the software; AOL uninstaller or other uninstaller program? You can refer to this article on how to uninstall AOL software.
For Windows XP, refer to this article: Uninstall the AOL Desktop Software in Windows XP.
There is a possibility that there are some entries left for the AOL software.
Prior to uninstalling it, ensure that you run the AOL process shut down utility.

Hope this helps.
Please reply if you have any further questions.

Thanks and Regards,
Manpreet C

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uninstalling aol
by brooklyn354 Oct 17, 2012 1:30AM PDT

Thanks for your reply. I used to use the aol software because I got used to the screen and interface. I had the aol software program installed and I have an aol.com email address that I dont want to change. My computer is windows vista. I uninstalled the aol by using the uninstall from programs, I also did a search and deleted all files associated with aol along with msconfig to stop it from starting. My aol.com email works in my firefox broswer except that when I want to send a link in an email to anyone, the old aol mail screen comes up with the link in it and the send button UNlit so even if I wanted to send it from there I couldnt. And why does it still show up in msconfig under the start button list? I just want to be able to send a link in an email from my firefox browser and screen.

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Perform system restore and uninstall AOL
by Manpreet_C Dell staff Oct 18, 2012 4:03AM PDT

Thank you for the response.

This can happen if some entries for AOL software have not been deleted.
You can try a system restore to a previous date when the AOL software was not uninstalled.
Once done, ensure that you run the AOL process shut down utility.

Hereafter, uninstall AOL software by following the steps on this article
For Windows XP, follow the steps on this article.

Hope this helps.
Please reply if you have any further questions.

Thanks and Regards,
Manpreet C

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