Windows Legacy OS forum

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Removing programs not listed in add/remove

by RH2OD / January 31, 2009 4:21 AM PST

I had a crash and felt like I had to reinstall XP. Obviously I didn't know what I was doing, but I did get the system installed and put programs back on that I had disks for. The problem is that I now have Norton, Nero and others on the hard drive that do not show up on the computer but when I do a scan I have to check through all those programs and they are taking up space on the drive. I cannot access any of them.

Any easy ideas? Thanks in advance.
RH2OD

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Not sure what you mean
by MarkFlax Forum moderator / January 31, 2009 5:53 AM PST

Can you explain this a little more?

Usually when a re-install is performed, all software is wiped out and the Operating System is as it was when it was first installed. Then you get to re-install other software from the install CD's or find them on the internet, download the installation file and install them that way.

There is an option of a "Repair Install", where the process attempts to replace any damaged or lost system files, at the same time preserving any installed software, but often a repair install will break software installations.

Which did you do, and how?

Did you have to re-install Norton, Nero, and those others as if installing them from new? If so, then the install process would have added them to Add/Remove programs if this was a fresh installation.

If you know you have Norton and the rest on the hard drive, what do you mean they do not show up on the computer? All installed software is stored on the hard drive.

Mark

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As previously stated
by RH2OD / January 31, 2009 7:43 AM PST
In reply to: Not sure what you mean

The crash happened some time back, and I guess I didn't remember it right. You are right, I had to install Norton and Nero, etc. after the reinstall of windows xp. I no longer have any of the disks,out of frustration I got rid of all the Norton/Symantec stuff and the same for the rest of the programs.

I did not delete the programs from the control panel, I guess, because individual files for those programs keep coming up as I scan for malware/viruses. I don't see the entire programs anywhere, but I see the files flash by during a scan.

I understand that "All installed software is stored on the hard drive" I see the individual files when the hard drive is scanned. But the programs do not show up in Add/Delete nor do they show up (as I can find) as folders when I visually look at C drive.

It's no big deal, I've lived with it for quite awhile. Either someone knows how I can find those lost files, and delete them, or they don't. I won't argue the point whether they're there or not or whether they should be seen or not.

Thanks in advance.

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OK. In that case
by MarkFlax Forum moderator / January 31, 2009 8:02 PM PST
In reply to: As previously stated

you will need to hunt down any files and folders manually, and delete them.

It does happen sometimes that Add/Remove fails to list installed software, and it is a nuisance when it does happen.

With Norton you need to be careful though. It installs so many hidden services and processes, that just deleting folders and files can be problematical. Symantec, (the developers of Norton), has guidance for uninstalling their products, and they also supply a removal tool. Their web site is here;
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
but you will need to know which Norton product you have.

Finding these files manually you may need to look for Symantec, as well as Norton.

Finding other software means searching the hard drive for their Program File folders. EG, Nero should just be under Nero, and the method is to hunt down those program folders and files, and delete them, then find all other bits and pieces, like Desktop shortcuts, Start menu shortcuts, and entries in the System Configuration Editor to disable, (Start > Run, type in msconfig, click OK, then the Startup tab).

I hope that helps.

Mark

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