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Remove Update that will not install

by jimhrrt / January 23, 2006 9:56 PM PST

Hello!
I know this should be simple but I cannot figure it out. I have a system running Windows XP pro. During a manual system update (Windows Updater) I hit the button for express, and the updater has added a program that is requesting a disk I do not have. My problem is that I now have the "yellow" shield in the system tray, and I cannot remove the update. I cannot find anything that shows how to remove an update - before it's actually an update. Any Help? I would appreciate it.

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Remove an Update
by eddie11013 / January 23, 2006 11:29 PM PST

Just thinking out loud. Since you say that it needs a CD, that you don't have, I would "think" that if you clicked on the shield it would try to do its thing, but it can't, because you don't have the CD, at which point, you could just cancel the update.
Just wondering, I have "never" been asked, from windows update for a CD, what is it trying to update, if you don't mind me asking.
Eddie

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remove an update
by jimhrrt / January 24, 2006 12:45 AM PST
In reply to: Remove an Update

I d not know what the update is trying to find. I can let it continue to go, but after I answer cancel to the CD request, it stops the process, and reverts to the system tray. My overall concern is that I am going to miss a critical update, thinking that it is just this one. So canceling the update does not fix the problem, just sends it back to the system tray.

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Jim, Turn It Off
by Grif Thomas Forum moderator / January 24, 2006 1:56 AM PST
In reply to: remove an update

By the way, which CD is being requested???

Open the Control Panel, then double click on the "Automatic Updates' icon. Choose "Turn Off Automatic Updates". Now click on the "Security Center" icon, then click on the "Change the way Security Center alerts me" link on the left side of the screen. When that opens UNCHECK all boxes listed there. You should no longer see the yellow shield in the lower right corner.

Next, visit the Windows Update site and download the updates manually. While on the internet in Internet Explorer, click on "Tools" in the upper left, choose "Windows Update". You'll now be taken to the Windows Update site and you'll be asked to install the updates. After the updates are installed the first time, make sure to go back to the Windows Update site a second time and perform the process again. The first time you visit the Windows Update site, you'll be asked to install the "Windows Validation Tool" and the newest Windows Installer version..After those are installed, a second visit is required to actually install the most recent updates.

Hope this helps.

Grif

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Turn it off
by jimhrrt / January 25, 2006 12:45 AM PST
In reply to: Jim, Turn It Off

Thanks for the help. It's an office XP CD request. I am going to complete the steps you suggested tonight. Again Thanks for the help!

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Jim, If It's Office XP..Try This...
by Grif Thomas Forum moderator / January 25, 2006 1:00 AM PST
In reply to: Turn it off

Click on the link below to visit the Office Update site. Normally, you don't need to use the Office CD when at the office update site..

http://office.microsoft.com/en-us/officeupdate/default.aspx

If you've never been there before, click on the link above, then click on the "Check for Updates" link in the middle/top of the page..The next scan will need to install an ActiveX control so do it..Once the scan finishes all the needed updates should be listed..As you proceed through the options to install, it should also give you the ability to choose an installation if you don't have the CD..Choose that option and it will install the "full file" version of the update.

Hope this helps.

Grif

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To add to Grif's sage advice,
by chuckieu / January 25, 2006 3:39 AM PST
In reply to: Jim, Turn It Off

after I download the updates manually, I check them out to make sure there have been no issues with them. Sometimes there are problems. Wait to install till the problem is resolved. A few times Microsoft had to withdraw or replace an update. chuck

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It's OFF
by jimhrrt / January 29, 2006 5:59 AM PST
In reply to: Jim, Turn It Off

Thanks for all the help and suggestions! I am back to normal, and the computer is fine too! Thanks again everybody.

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You can hide the update.
by caktus / January 25, 2006 4:01 PM PST

If you do not want the update you can hide it by double clicking the shield, selecting (left clicking) the update you want to hide, and selecting ''Don't show me this again''. And the shield will stop bothering you about it.

If later you decide you want it back you can go to Windows/MS Update and left click on ''Restore hidden updates''.

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