I apologize for the run-around. It's not our intention to pass the buck. However, the cable companies have the ability to change their remote program codes at any time. The codes we have for their remotes are the codes they supplied us at the time of manufacturing. If they change the codes from what they've supplied us with, it will not work with the box.

It's not a fun answer, but it's straightforward. That's the best I can do. There was a FIOS technician on here earlier - perhaps he has some additional input on this..??