I apologize for the run-around. It's not our intention to pass the buck. However, the cable companies have the ability to change their remote program codes at any time. The codes we have for their remotes are the codes they supplied us at the time of manufacturing. If they change the codes from what they've supplied us with, it will not work with the box.
It's not a fun answer, but it's straightforward. That's the best I can do. There was a FIOS technician on here earlier - perhaps he has some additional input on this..??
I bought a Samsung LN52A850 TV and unable to program the remote for Verizon FIOS Motorola HD/DVR STB model # QIP6416-2. Samsung manual page 26 gave code 064 but does not work with the STB. I talked to Samsung CS, Motorola Best Buy and Verizon. Each time they recommend I call the other. Can someone help as I would think other Verizon FIOS customers with Samsung would appreciate the solution ? Thank you in advance for your help