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General discussion

Remote functions don't work sometimes

Feb 15, 2015 7:34AM PST

Hi I have a UN55H7150 TV on occation the TV doesn't respond to the remotes( I have the regular remote plus the smart remote and a Samsung Home theater remote). Anybody else have these issues?

Discussion is locked

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Check it out with a little help.
Feb 15, 2015 7:57AM PST
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The problem is the TV
Feb 17, 2015 7:13AM PST

Thanks for the reply. As stated in my post the problem is not with the remotes. I have the regular remote that came with the TV and the smart remote which is bluetooth also the cablebox remote. If it was just one remote the others would work.

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I've always done the test just in case.
Feb 17, 2015 7:24AM PST

Call it in and ask how to reset and re-pair the bluetooth remotes. Pairing does get lost at times.
Bob

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Remote...
Feb 19, 2015 1:38AM PST

Good afternoon!

Here's an article that I believe would be of great assistance with pairing your smart remote, http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=548182&modelname=UN55H7150AF&modelcode=UN55H7150AFXZA

If this continues to become a problem with not just the smart touch remote but the standard remotes as well, I would try resetting the television to see if that would clear the problem up.
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=544921&modelname=UN55H7150AF&modelcode=UN55H7150AFXZA

Also, you may want to make sure that your firmware is completely up to date as well. http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=548417&modelname=UN55H7150AF&modelcode=UN55H7150AFXZA

Regards,

HD Tech