Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Remote desktop connection error in Windows 7

by Jul 13, 2015 12:21PM PDT

I started using Remote Desktop connection in Windows 7 a few days ago to connect to another computer in my home. Initially it worked fine, and was able to connect several times. However, the last time I tried I get this error message "Remote Desktop connection, an internal error has occurred." I haven't changed any settings that I know of. I've tried rebooting both machines, but still get the error message. Would greatly appreciate any suggestions. I'm running Windows 7 Home Premium on one computer, Windows 7 Professional on the computer I'm trying to connect to.

Just as a test, I was able to connect with somebody else's computer running Windows 7 Home Premium without any problems.

Discussion is locked

4 Posts
- Collapse + Expand Details
- Collapse -
Answer
While I can't write without problems.
by Forum moderator Jul 13, 2015 12:53PM PDT

There are many reasons for RD to fail. From account password expiry to security updates and routers controlled by the ISP.

The error "Remote Desktop connection, an internal error has occurred." on google shows some hundred causes. But I can't narrow it down given the clues so far.

- Collapse -
Remote desktop connection error in Windows 7
by fragile Jul 14, 2015 5:38AM PDT

I don't know how to get any more information. Nothing shows up in the "event viewer." There aren't any details available in the error message itself. Here's a picture of the Error message: http://gdurl.com/hN85

- Collapse -
Re: message
by Kees_B Forum moderator Jul 14, 2015 5:49AM PDT

That doesn't say anything useful indeed.

If it works from another PC with the same OS (Windows 7 Home Premium) the next step is System Restore back to when it still worked. If that doesn't work, the next step is to go back to factory conditions. That should surely work.

Kees

- Collapse -
Remember
by r. proffitt Forum moderator Jul 14, 2015 5:54AM PDT

That the message is all over the web. You may have to read the first page of topics found and see if any are a match.

Back to Networking & Wireless forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info