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Remote access issue


My friend has just bought a new Acer laptop and I'm trying to connect to it using Team Viewer so I can set it up for her

The problem is that her computer is not letting team viewer or any other program initiate a remote connection.

When team viewer is started the following message appears:

"No connection to team viewer server

Check your Internet connection, most likely you are using a proxy server and you have to enter the proper information in the options dialog."

I have made sure that remote access is checked in system properties and windows firewall has an exception for team viewer.

As I say this is a new laptop running Windows 10 home with default settings.

Any help would be much appreciated



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