Samsung forum

Question

Remote AA59-00784C Will NOT turn off STB

by masamsung / May 24, 2014 5:18 AM PDT

I have Samsung UN65f8000
Remote AA59-00784C
STB (Direct TV)

In the beginning the remote would turn on both the TV and the STB, and turn off both the TV and STB.

Just recently the remote stopped turning off the STB. It still turns on both TV and STB, but when I turn off the TV, the STB stays on???

I tried to re configure/program the remote, but it still won't turn off the STB.

Anybody else have this problem?? Any ideas??

Tks,
Michael

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All Answers

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Answer
Always call such in.
by R. Proffitt Forum moderator / May 24, 2014 5:40 AM PDT
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ps. STB power off is now rare.
by R. Proffitt Forum moderator / May 24, 2014 5:54 AM PDT
In reply to: Always call such in.

It has to do with how the STB functions to collect channel information (the TV Guide) so while I'm a big fan of energy savings if I unplug the STB some may not understand why it takes so long to come back into service.

Here's the power bar I use to force the rest of the system off.
http://www.amazon.com/Smart-Strip-Protector-Autoswitching-Technology/dp/B0006PUDQK/

One of our STB was drawing 35+ Watts when off. An older STB was more Watts.
Bob

Collapse -
Answer
unplug it
by James Denison / May 24, 2014 5:46 AM PDT

let it sit that way a few minutes, then plug it in again. I've noticed our Verizon set top box does that anytime they send out an upgrade. It doesn't tell you before the upgrade comes, but does after you do unplug and replug.

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