Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Reinstalling the Printer

by FieryVixen7 Mar 11, 2015 3:38AM PDT

It seems that the HP Photosmart printer C4780 has uninstalled itself after a router issue. I thought I had the CD to re-install it but all I could find was the C4700 CD and at the end of installation it could install the whole CD it says go to www.hp.com/support to download an installer but when I do that it takes me to a blank page besides I never have luck with anything having to do with HP. How can I get a CD for the C4780 it seems this thing just doesn't exist or I am looking in the wrong place. Any suggestions...and ty in advance..

Discussion is locked

6 Posts
- Collapse + Expand Details
- Collapse -
Printer downloads
by pgc3 Mar 11, 2015 3:57AM PDT

Go to a search engine, input HP Drivers and Software, that should get you to the site. Cite printer type and model number, you should be able to download from there. Make sure you know your OS, Win 7, etc. and if it is 32 or 64 bit. Generally when I do this procedure, I save the download..to downloads and do the installation(run) from there just in case there is an issue in future I can always go to downloads and do a reinstallation. if you don't know whether your system is 32 or 64 bit, go to control panel and open System, that will tell you which it is.

- Collapse -
Here's The Link to Your HP Printer Page...
by Grif Thomas Former Forum moderator Mar 11, 2015 7:35AM PDT
http://support.hp.com/us-en/product/HP-Photosmart-C4700-All-in-One-Printer-series/3794613/model/3794614/drivers?lang=en&cc=us

You'll need to select the OS for your computer and you'll then be taken to the software download page for your printer. But yes, the C4700 software is the correct installation software and it should allow you to reinstall your printer.. One note, be sure to UNINSTALL the printer and printer software from all locations, including the "Devices and printers" display before reinstalling.

Hope this helps.

Grif
- Collapse -
Uninstall
by pgc3 Mar 11, 2015 11:52PM PDT

Good call Grif, I thought about uninstall after I posted..After having done SO many uninstalls/ installs over the years I guess myself as with some others, assume that people know to uninstall a peripheral device prior to re installing..the old ASSUME syndrome..thanks for clarifying for that.

- Collapse -
HP Photosmart Printer C4780
by FieryVixen7 Mar 19, 2015 4:55AM PDT

Hi Grif...then I do have the CD for the 4700 just not the 4780 I should use that one?? And Uninstall the printer information from before that is on my computer ??

- Collapse -
Tip. Check HP's site first.
by r. proffitt Former Forum moderator Mar 19, 2015 5:14AM PDT

Many of the CDs are unusable on newer OSes or even after a few updates. I no long use the supplied CD. I head to HP.com
Bob

- Collapse -
Hp Photoshop Printer C4780
by FieryVixen7 Mar 19, 2015 12:25PM PDT

It took me quite some time..I found the CD...and uninstalled it anyways since it was not working..So I gave it a shot..tweaked it a bit..and go it to install..better yet I got it to go wifi on both computers..It's good enough until I have to get another one..Once again ty all for your support and help on this matter..I was busy all day between new routers..new flat screens and all this techie stuff..but it's done..ty again..

Back to Computer Help forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info