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Reinstallation problem

by carolanne / November 30, 2004 10:19 AM PST

My Internet Explorer quit working due to a Windows System32 error. I contacted the Geek Squad out of Minneapolis and was instructed to run a repair on Windows XP. The repair failed, and I was then told that my only two options were to either uninstall Windows XP and reinstall or do a complete system restore. I opted for the uninstall/reinstall option. Now however, in attempting to reinstall Windows XP, I get a blocking issue. It tells me that I need to remove the Microsoft Shared Fax Client in add/remove programs and then restart the installation of XP. The problem is that the Microsoft Shared Fax Client isn't in my add/remove programs. It just doesn't exist. I have tried to search for the program, but get no solid leads - just 245 files and folders that have a fax. The computer is a 1999 Compaq Presario 5000 currently running Windows Millenium Edition. Please - any suggestions?

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Re: Reinstallation problem
by Papa Echo / November 30, 2004 10:30 AM PST
In reply to: Reinstallation problem

Try Add/Remove>Windows Components Section >Fax

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Re: Reinstallation problem
by carolanne / November 30, 2004 11:03 AM PST

Still no luck, but thank you for the suggestion.

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Re: Reinstallation problem
by GovernmentMan / November 30, 2004 12:26 PM PST

1. Try a different browser. I've heard good things about Firefox, but it doesn't display all websites properly.

2. Well, if there is nothing that you absolutely CANNOT lose on the comp, do a complete wipe and format. A last resort.

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Re: Reinstallation problem
by SoftGuitar / December 1, 2004 6:25 PM PST
In reply to: Reinstallation problem

CarolAnne,

Stay put. I have a very dear friend right there in Minneapolis. He is a 17 year experienced veteran of computer repair and worked at CNT there in Brooklyn Park repairing very large computers and networks for them. I will send him to you IF you want his expert care.

You can contact him at: SDondelinger@mn.rr.com

His name is Steve and he is very knowledgeable about computers BIG and small. If you do have files that need saving let him help you before you lose those files.

I, too, went through the misery of changing from the FAT32 file system of Windows ME to the Windows NTFS file system. Fortunately, I had saved all my files to floppy and was able to use them again even on the new NTFS file system of Windows XP. I have done many re-installs of Windows XP on my own antiquated computer (AMD K-6) and know that it can be very touchy if not done exactly correct.

I will alert Steve that you might be writing to him. I am sure he will be willing to help you. And either for no charge or a low charge. He is seriously very competent and presently working at installing networks for a very large company there in Minneapolis. Please write to him and let him know I sent you. A little hint, he is German and likes anything that tastes like Bratwurst. He also drives a new Red Pickup in case you need to identify him.

My name is Jesse and I know you will be happy with his service.

With Kindest Regards,
Jesse Jr
gineme@online.no

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Re: Reinstallation problem
by carolanne / December 3, 2004 12:34 PM PST

Jesse,

Thank you. I have sought out a professional in my community, but if he fails to repair the problem I will be in contact with your friend. Thank you very much. It has been a frustrating experience.

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