another site with good help for "well known" problems is here
I am attempting a reformat/reinstall on my daughters Dell; OS is XP Home Edition. Everything was going well until I got to the "preparing to install". At that point I got a message, "File needed" It needs the asms file, which should be on the installation CD. I've searched the Dell and Microsoft sites and tried the tips I picked up there, but none work. Another problem now is, I can get back into F2 setup, but I can't get the darn computer to allow me to start over. The computer will no longer allow me to boot from the CD when I change the boot sequence. I need to figure out how to get back to delete the partitions (again) and start over, but I no longer get the prompt "press any key to begin setup"
*the CD Rom drive is working. (only one CD ROM drive)
*the installation CD is clean.
I'm not a techie, I'm pretty new to this stuff.
Any suggestions at all would be greatly appreciated.
I've had XP Home & Pro do some weird things during reinstalls, so I have little experience in this arena. Firts question is are using the Dell Installation CD? Secondly how comfortable do you feel going inside the case of the computer? The reason for the second question is sometimes the CMOS (setup menu), can get "hosed" during a reinstall, and may prevent you from booting from the CD among other things. It sometimes helps to remove the jumper clamp on the motherboard that is labeled J1 or Clear CMOS. If you remove that clamp for 15 seconds, and then put it back on the motherboard it will essential clear the memory of the CMOS. PLEASE MAKE SURE THAT THE PC IS POWERED DOWN, AND PREFERRABLY UNPLUGED!!! You will have to go back into the CMOS and manually reset the date/time, and boot sequence, but that's easy to do.
After that is done you should be able to boot from the CD again, and reattempt your installation. If you don't feel comfortable opening the case, I recommend taking it to computer repair shop. The smaller shops (not your Best Buy, Cicruit City ant etc.) will give you a better rate on the service. I hope that this helps you out.
Thanks for the suggestions. Both were very helpful.
Luckily I didn't have to open up the case to the computer. (that would have been intimidating for me, but that never stops me totally).
I got XP installed and the drivers and programs loaded.
Now I have to download all of the updates.
I think the problem I had was due to the fact that I tried to do the quick format, rather then the long one. Anyone who reads this thread and has the same problem... DON'T PICK THE QUICK FORMAT. Start over and choose the other one. I feel a bit sheepish over such a ridiculous error, but ya live and learn.
Again, my most sincere thanks for the help.
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