I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.
We purchased a Samsung RF263AERS from Lowes on December 29 of last year. We took delivery in May when the kitchen was finished and it was ready to be installed. It never cooled from day one. It took us hours on the phone, 3 visits by techs and OVER A MONTH to get it working. Apparently there was no freon in the system. But it somehow took 3 appointments to figure that out. 5 weeks ago it died again. We suspected it was the same problem and told Samsung as much. It took over two weeks to get a tech out who was instructed by Samsung to replace a board. When he pulled the fridge out we found a puddle of freon on the floor. He couldn't do anything but replace the useless board that had nothing to do with the problem. He wrote up a recommendation to replace the fridge, but guess what??? We have been calling them for updates on a replacement for 3 weeks since the tech came out, and today Samsung tells us they want to send out another tech to try and fix it again. They have no appointments for at least another 2 weeks. So, at this point we will have been without a fridge going on TWO MONTHS. They are going to continue to yank us around until the warranty is up and we have no choice but to buy another refrigerator to replace the one that never worked properly.
They have probably already wasted more time and money on techs than if they had just replaced the stupid fridge. I am sick of hearing "oh, sorry about this but..." while we have been without a fridge for months at a time during this whole ordeal. I need to find a way to get this company to pay attention to us and DO THE RIGHT THING, not keep saying "sorry" and stringing us along. It's infuriating.