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reformatting hard drives

I need to remove 2 copies of WindowsXP from my system...I have 3 copies installed and I have tried to update my copy of XP several times and I was on the phone with Microsoft tech support level 2 for the last week 08/15/09 and even with the tech having control over my system we could not install nor update windows, so the tech said that I needed to reformatt my hard drive and reinstall windows XP, however when I try to reformatt the drive I can not get the drive to reformatt and I get the following error message. Windows can not format this drive. Quit all disk utilities or other programs that are using this drive, and make sure that no windows are displaying the contents of this drive. Then try formatting again. What can I do about this and how can I remove the older copies of windows XP? Thanks for any help here. Andrew P

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(NT) Laptop, Desktop, which HDD MFG ?

In reply to: reformatting hard drives

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In reply to: Laptop, Desktop, which HDD MFG ?

Sorry about that...this is a desktop HP from wal-mart...not sure about HDD MFG...i think it is a seagate, however I did get the hard drive to reformatt with copy of Windows XP. I downloaded the drivers for realtek sound and drivers for the video card the GT6600 card as well as drivers for the external DVD burner, now however I still can not get my anti-virus to update( I am using Avira Personal Free version)as well as getting Microsoft to update...I am still getting error messages and I have been unable to update to SP3 and I can not get IE 8 to even load. I keep getting an error message that states the file has an unknown publisher and windows will not let it load. I placed Microsoft into my trusted sites and I still can not update anything.

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