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reformating

by gc_shotta / March 15, 2008 8:54 AM PDT

hi how are you. i recently bought a laptop (HP Pavilion tx1000 CTO Nootbook PC) with the vista operating system and unfortunatly it caught a virus. I had to reformat the computer as it was a very serious virus (trojon). Now i am trying to download all the program back again from the hp website but i am not sure if all should download all the software and drivers or if to just install the ones i want. I find that befor i reformated the computer the vista operating system was very slow when starting up (because of all the program and functions i guess because theere is so much information that needs to load when starting up) so i don't want my computer to run so slow. what do u think....also under my device manager there is a device called a coprocessor under unknown devices.
when i click on it under the device status it says that....
The drivers for this device are not installed. (Code 28)

To reinstall the drivers for this device, click Reinstall Driver.

when i click reinstall windows asks me to search automatatically for undated driver software. which i do and when the search is complete windows tells me

windows was unable to install your coprocessor

windows could not find the diver software for your device

If you know the Manufacturere of your device, you can vist its website and check the support section for driver software

i have looked unless hours trying to find the coprocessor but still can't find it does anyone know where i can find it and actually what the heck its for?!?!?!?!
thanks

i know this is quite alot of things i'm asking for but any help would be appriciated
thanks

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Maybe this will help...
by glenn30 / March 15, 2008 9:21 AM PDT
In reply to: reformating

HP Support:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00608578&cc=us&lc=en&dlc=en&product=3185028&dlc=en&lang=en

It seems to me you are going about this in the wrong way. If you have formatted the hard drive, use of the Recovery Disk that was furnished by HP or you were instructed to make is the correct way to go. If HP did not furnish the disk or you failed to make the disk as instructed at the time you received the computer then you are out of luck. Only other way I know is to ask HP for a disk to restore the computer to it's original condition... there may or may not be a charge for such a disk. Look up your computer model on their support site and there should be instructions somewhere as how this is done.

Sorry but I do not understand all the questions in the post. The above is my understanding of how your issue is to be solved.

Hope this helps.

Glenn

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thank
by gc_shotta / March 15, 2008 9:37 AM PDT

thanks hopefully i can fiugure it out.

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Sorry, I did not see your reply...
by glenn30 / March 15, 2008 10:00 AM PDT
In reply to: thank

before making the second response. If you will tell the operating system such as: "Vista Home Premium... XP or whatever", I will try to find the exact location for downloading the disk or purchasing it from HP. Most home systems are 32bit. Only a few would be 64bit. I am assuming yours to be 32bit... consider this in making choices.

Glenn

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Additional information...
by glenn30 / March 15, 2008 9:48 AM PDT

Since you omitted furnishing the Operating System as requested in the comment in red at the top of the page when making the post, I am unable to be more specific as to how the Recovery Disk can be ordered. I think the following HP link will get you there but you have to figure it out. This link should do it.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3185028&lc=en&cc=us&dlc=en&submit.y=3&submit.x=4&lang=en&cc=us

You should be able to work down from the following link by choosing your system from the choices given and eventually get to the point of ordering a Recovery Disk from HP.

Other alternative to solving your issue is to purchase a new operating system... that cost big bucks or whatever you currency is!

Good luck!

Glenn

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