Computer Help forum


Reduced installed memory (RAM) ?!?!

by meyRa31 / August 9, 2017 5:09 PM PDT


I have had screen display freezing and computer not responding problem at random times and I took my PC to the repair shop. They tested it for a few weeks and said that the GPU was broken (they said they had graphics issue in BIOS).

I had 2 year old AMD R9 280. They told me it is better to buy a new GPU so I ordered a new one for my self from Amazon (UK) and i have ASUS NVIDIA GeForce GTX 1060 6 GB ROG STRIX GAMING GDDR5 now.

Anyways right after I got my new GPU installed and got my case from the repair shop i noticed that the installed RAM went from 6GB (3x2) to 2GB! I opened up the case and removed/installed them back again and this time it was 4GB! I did the same thing and nothing happened it is still 4 GB lol. I have been using it for 3-4 weeks cuz I had important work to complete, but now i want to know what's wrong with this computer?

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Reduced installed memory (RAM) ?!?!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Reduced installed memory (RAM) ?!?!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
by Bob__B / August 9, 2017 5:22 PM PDT

Try using one stick of ram and testing each slot.

Then try a different stick of ram in each slot.

Collapse -
by meyRa31 / August 9, 2017 6:16 PM PDT
In reply to: Ram


With this i may understand if one of the RAMs are faulty or if one of the slots are broken right?

Collapse -
(NT) Yes
by Bob__B / August 9, 2017 8:44 PM PDT
In reply to: Thanks
Collapse -
do you also have an inbuilt graphics chip?
by James Denison / August 9, 2017 9:17 PM PDT

Any video hookup available on the motherboard itself? If so, that's shared RAM assigned to it in the BIOS.

Collapse -
by meyRa31 / August 11, 2017 8:34 PM PDT

I dont know much abouut that, but my motherboard is x58A gd65 by MSI if that helps.

Can I not disable the on-board graphics or any memory allocated to it? Or what should I do?


Collapse -
You do that in the BIOS.
by James Denison / August 11, 2017 10:17 PM PDT
In reply to: @James

When the computer is starting up, start pressing the key that will access the BIOS program on the CMOS chip. Usually it's the DEL key, but some computers use a function key. Most will say at the bottom of the monitor, during the POST period, before it begins the windows boot process, what key to press to enter the BIOS. In there you can find a setting to use your video card that's in the slot and turn off the onboard video, also can remove any RAM space that's shared to the onboard video, restore it for the operating system to use instead.

Collapse -
Missing RAM
by Adobe Evangelist / August 15, 2017 10:43 AM PDT

Have you looked at the Motherboard Specs to see if it will recognize that much RAM? Certain boards are limited to the amount of RAM they can read. Also, are you absolutely SURE that it is seated correctly? I have had a similar issue in the past and I have built many PCs, so I was **Sure** that I put the RAM in correctly, but I didn't. when I inserted it correctly and rebooted....Voila! It was magically all right. Just saying...we all make mistakes eh?

Hope this helps.

Michael Pereira
Adobe Evangelist

Collapse -
@Adobe Evangelist
by meyRa31 / August 25, 2017 10:38 AM PDT
In reply to: Missing RAM

I got the motherboard for 6-7 years and 6GB rams as well and i had no problem until I got the new GPU.. yeah they are all inserted correctly i even hear the click of it sitting in the room.....

Collapse -
We are going to need a bigger boat.
by R. Proffitt Forum moderator / August 25, 2017 10:52 AM PDT

Or rather more reports. While my bet is the GPU forced the BIOS to kick the memory into dual channel mode or disable the non-matched stick we have a few tools to look around.

My favorites are the Web Speccy since you can drop a link and members can look around at the machine. How is at

To get "Memory type, size, timings, and module specifications (SPD)." we use and see what it's reporting.

That said, when I see this problem I want the memory sticks to be all of the same make and model, the BIOS to be current and if I want to see what's up, I use Speccy and CPU-Z.

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?