Panda Security Suite active/ turned on/enabled??
I'm not a big fan of Panda but given it claims to contain:
- Antivirus
- AntiSpyware
- AntiPhishing
- Firewall
- Identity Protect
- Backup
- TruPrevent
- AntiSpam
- Parental Control
- TotalScan Pro
I have trouble understanding how you could have suffered such a massive attack unless it's NOT installed or enabled.
One of the included items is "back-up". Can you do that to before this problem appeared?? Or use system restore to a point before trouble?
Have you downloaded any other security type programs that might be "rogue"?? Here's a site that lists rogues and you could check your add delete programs to see if you have any of the listed: http://www.spywarewarrior.com/rogue_anti-spyware.htm
Perhaps run an "online scan" in case your Panda has been made useless/disabled by the attacker:
http://uk.trendmicro-europe.com/enterprise/products/housecall_launch.php
Will take about 1 hour to 1 1/2 to scan. Check mark for auto remove at beginning so it will remove any baddies found.
If it reports "unable to fix" anything, write down EXACTLY the description of each item along w/ it's location/path. If it say they're in system volume, it means your system restore points are also infected and you would have to dump them .
Also see if you can download & run AVG's Rootkit Revealer:
http://free.grisoft.com/doc/5390/us/frt/0 (on right side).
Install & run scan & see if any rootkit found. Root kits erase the tracks they leave during installation making them hard to find for AV programs.
IF root kits are found &/or online scan can't fix, report back w/ details of what remains. Likely we'll then send you to security experts at C-Nets Spyware/Security/Viruses forum.
Alternately, IF Panda came pre-installed at factory or from store,
you could return to them and require full re-install performed at their expense (given age of product). This will hurt IF you have a lot of stuff already added to machine as it would likely all be lost.
I'll check back nightly for next few days or someone else here will offer help as well! Good Luck! Patience is a virtue in situations like this.
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I was playing a game on MyHpGames. it came preloaded on my laptop. it was a game that i had played before and everything was fine. next thing i know the screen freezes then a red screen with lines shows up. the first time it happened the laptop shut down and restarted by itself. the next time it would not do anything. i had to do a hard shut down. i have Panda Security suite. just bought my HP laptop three weeks ago. I am running Windows vista home premium. i have done all the updates for everything. i scan for virus every day. i have had 4 viruses and 800 spywares. i am not sure whats going on that i actually am getting spyware. i have the protection on. it just seems to not be working. what could be causing the red screen issue? i am clueless. i work on Mac most of the time. so this is rather new to me. i have never had something like this happen before. the fact that i just purchased the laptop makes me very nervous. any suggestions or ways to fix this would be greatly appreciated. Thank you so much
Chrissy

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