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Red Icon with a White X - Can't Remove

by AmirVscas / November 16, 2008 8:53 AM PST

Hello Everyone

I was surfing in a forum today when all of sudden my computer restarted. After that there was this red icon with a white ?x? sayin that my computer is infected. First thing that came up to my mind was spyware so I ran a full scan using Ad-aware and another full virus scan using Avira Personal. Thinking its gonna solve the problems it actually made it worse. Now while im using the it just start restarting randomly. And also when I search something on google and the results come up. When I click on the results it goes to these pages about anti viruses and anti spywares. I really need help. I tried downloading Malwarebytes' Anti-Malware but somehow it wont let me open this program. I also wanted to burn a DVD in case I have to format my hard drive but somehow nero doesn?t open too. Its like affecting everything in my computer. I don?t want to format my hard drive because im a photographer and I have these pics on my computer that I don?t want to get erased.

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Re: Red Icon with a White X - Can't Remove
by Tufenuf / November 16, 2008 12:19 PM PST

AmirVscas, You should post this in the Spyware, viruses, & security forum where someone will help you.


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This Should Help...
by Grif Thomas Forum moderator / November 17, 2008 5:44 AM PST

First, ,,,,because you're having problems with downloading and running Malwarebytes, please use a friend or family member's computer, then click on the link below and download the file, then create the Rescue disc mentioned.. When finished, place the Rescue disc in your problem computer, restart it which should cause the rescue program to load and run the full scan.. Delete all items it finds.. When that's done, install the programs mentioned below and run scans with them as well.

Avira Rescue Disc Link

After running the tool above, please download Malwarebytes' Anti-Malware from the link below:

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

And IF you are not able to download these tools on your machine, please use a friend or family member's computer and download the Malwarebytes tool and it's manual update from the link below.. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Download Link (Clicking on the links below will immediately start the download dialogue window.)

Malwarebytes Manual Updater link

After doing that, then download the free tool from the link below, install it, update it, then run a full system scan:

SUPERAntispyware Removal Tool

Hope this helps.


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