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Question

Red flag on windows update

Oct 17, 2015 4:21PM PDT

Got a dell desktop running windows 7. A red flag is on my windows update. I get a ox8007277a error code when i try to update. I ran detect problem and say not fixed. Any suggestions? Thanks

Discussion is locked

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Clarification Request
(NT) Need a little more. What KB number is this on?
Oct 17, 2015 4:23PM PDT
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Windows update red flag
Oct 18, 2015 6:42AM PDT

What is the KB number? Thanks

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It's the update that failed.
Oct 18, 2015 6:56AM PDT
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Answer
Something to try...
Oct 17, 2015 5:20PM PDT
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Windows update red flag
Oct 18, 2015 6:41AM PDT

Was does the ipv 4 or 6 mean? Thanks

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iPv4/6 and more..
Oct 19, 2015 10:00AM PDT

Indy,

Reading where you wrote "when I try to update", left me under the impression you were experiencing problems with all the updates. Not just one. Is that the case? Or is it just one update you're having a problem with?

IF it's a problem with all updates .....

You say you "ran detect problem". Did you run Microsoft's Fix It? Automatically reset Windows Update components? IF it is all updates and IF you haven't made use of the tool, I would strongly suggest doing so.

The suggestion in my prior post is only one (of many) areas to investigate. Resetting the winsock was provided in case the problem is caused by a network connection related issue. In hindsight, I should have held off suggesting it, until I had a further understanding of (exactly) what your problem is. And also what you have tried (and ruled out) thus far.

You asked what iPv4 and IPv6 are. The short answer is they're a "set of protocols that computers use to exchange information over the Internet and over home and business networks". IPv6 being the most recent version of IPv4. See IPv6: frequently asked questions. Or for a more detailed explanation of the TCP/IP protocol read IPv6.

Carol

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Red flag windows update
Oct 19, 2015 5:21PM PDT

I ran microsoft fix it and said not fixed with red x beside it. I then typed in services.msc and looked at the list. The windows update was blank and not running. So i clicked start service and a box came up error ox80007277a. The requested server provider could not be loaded or intialized. Seems the top half of the list was running and all from the middle on down not running. Any ideas? Thanks

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Are you running any registry cleaners, IObit, tuneup or ????
Oct 19, 2015 5:49PM PDT
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Red flag on windows update
Oct 19, 2015 8:11PM PDT

Just garys utilities

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Ahh
Oct 19, 2015 8:28PM PDT

you mean Glary Utilities ?
So you deleted all of your Restore Points Cry

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Gary utilities
Oct 20, 2015 3:56PM PDT

Yes that is what i have. deleted restore points? Can i get them back? Tried to run a system restore and wouldn't let me make a date. You know a better utilities in place of garys?

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Ouch.
Oct 20, 2015 7:14AM PDT

That's one of those apps that create more problems than they solve.

For now, what issue does the PC have?

Forget the update didn't install. What's not working?

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Windows update red flag.
Oct 20, 2015 4:00PM PDT

Not sure what else not updating. Just know i can't get any window updates. Error 0x80007277a. The requested server provider could not be loaded or intialized.

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As to Glary, no. Don't use such and didn't need a
Oct 20, 2015 4:04PM PDT
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windows update red flag
Oct 20, 2015 5:19PM PDT

How i know which one to use? ipv4 or ipv6?

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Answer
Why not try
Oct 19, 2015 5:49PM PDT

System Restore to a time when everything worked properly ?
Than update

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Red flag on windows update.
Oct 19, 2015 8:13PM PDT

Tried but wouldn't let me put a date in.