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General discussion

Red apples/cherries appearing in Word document

Feb 28, 2005 8:11PM PST

I have a strange issue with a Word document. I received it from a person who contacts our helpdesk for MS Office Support.
OS: W2K
Office: XP
When the user opens the document in Word in the normal view, it looks ok. But when she switches to "page view" or goes to the "print preview", she sees a whole bunch of big red apples (or cherries, we haven't figured out yet what they are :-s) overlapping the text. We had an issue for the user like this before, and by changing the security settings in Word (under "Tools"->"Macro"->"Security") to "Low" and saving the document, the apples had gone. But of course this doesn't work with this user. When the user sends the document to us, we encounter no problem whatsover in opening it. My colleagues and myself have been searching high and low for a reason as to why this could occur, but without any luck so far.
Is there anybody who has seen such a thing before?
Regards
Phil

Discussion is locked

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reply
Feb 28, 2005 8:38PM PST

Dear Phil,

Is it possible you have some page borders or background set to a tiled cherry?

Other than that, I have no clue... Sorry.

-AInTeL

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Thx AlnTeL
Mar 2, 2005 10:54PM PST

Thx Aln TeL.
Turned out it was an issue with the page borders indeed. Somebody here finally cracked it yesterday.
Thanks for the tips though. You were spot on.

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Time to call mother.
Mar 1, 2005 12:09AM PST

That is... Microsoft has a helpdesk as well for oddities such as this. Then your helpdesk adds that to its knowledge base.

Bob

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RE: Red apples/cherries appearing in Word document
Mar 1, 2005 12:26PM PST

Mabe a Format Theme or Stack drawing objects not available in your Word Customization options?