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Recurrent Crash/Blue Screen/Restart, unprovoked

by markfb9 / August 30, 2008 1:07 AM PDT

Once a week or so, when I've left my computer for longer periods of time, I'll come back to find it's restarted itself after crashing. I've gotten the following two messages (below) on discrete occasions.

I have a Dell Inspiron 531 Desktop with a 2.81 GHz AMD processor and 4 GB RAM. I have Windows Vista Home Premium Service Pack 1. I spoke with customer support from Vista SP1 and they told me it wasn't an SP1 issue, but couldn't tell me anymore than that. Any ideas? This is driving me crazy. I keep losing work. Thanks!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a0
BCP1: 00000009
BCP2: C000009A
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini081708-01.dmp
C:\Users\Mark\AppData\Local\Temp\WER-51960641-0.sysdata.xml
C:\Users\Mark\AppData\Local\Temp\WER18FC.tmp.version.txt

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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a0
BCP1: 00000009
BCP2: C000009A
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini082808-01.dmp
C:\Users\Mark\AppData\Local\Temp\WER-4500472-0.sysdata.xml
C:\Users\Mark\AppData\Local\Temp\WER30D1.tmp.version.txt

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Looks to be in warranty.
by R. Proffitt Forum moderator / August 30, 2008 1:10 AM PDT

Make the call, everytime it crashes. Don't let them stick you with a crashing machine.

-> But let's look at the detail you gave. Sadly the reason for the crash is not there. You could have been running some P2P application or the machine overheated. There is not enough detail here.

However with each crash you must call it in to build your file up for a free exchange if it never stops crashing.
Bob

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thanks for the response...
by markfb9 / August 30, 2008 1:21 AM PDT

no P2P. i'm an architecture student so sometimes i'm running lots of adobe programs and 3d modeling software. but it's happened even when i've just got a few firefox tabs open. so you think this isn't a windows issue? definitely dell? i'd be happy to make the call, i've dealt with their customer service a lot before, but i wasn't sure what to tell them, or what they could do for me, with an unprovoked bluescreen issue like this.

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What to tell them.
by R. Proffitt Forum moderator / August 30, 2008 1:30 AM PDT

"My machine crashed again."

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Let's cover off an issue in Windows.
by R. Proffitt Forum moderator / August 30, 2008 1:30 AM PDT

Let's say you use a screen saver that cycles through those jpeg pictures you have from your camera. Windows, even in Vista SP1 crashes on "corrupt jpegs."

This issue is one that Microsoft needs to address. It can even cause the machine to restart.

Sadly this is one of a few hundred reasons for your issue. There is no detail in your post to narrow it down but keep reporting those crashes.
Bob

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detail?
by markfb9 / August 30, 2008 1:52 AM PDT

I'd be happy to give you detail, but I'm not sure what you're looking for. It's happened so many times that it's not obvious what the connection is. I certainly run the computer with a lot of programs open but with 4 gigs of RAM this shouldn't be a problem. I do have a screensaver with thousands of images. I guess I can see if it continues to happen if i stop using it.

Yes i understand the value of reporting crashes to Dell, but other than tallying crashes towards a replacement, can they really do anything to address the issue with the apparent "lack of detail" i have.

Nonetheless, I'm getting dell on the phone...

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Just so you know.
by R. Proffitt Forum moderator / August 30, 2008 2:05 AM PDT
In reply to: detail?

This is an all volunteer forum. What information you volunteer to give can help the forum members to narrow down what it could be. Given the story so far, there is some hundred possibilities from a corrupt image file to bad ram to heat to malware. As you can imagine there is no value in going over a hundred guesses.
Bob

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Did you add RAM?
by R. Proffitt Forum moderator / August 30, 2008 2:47 AM PDT
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resolved?
by markfb9 / August 30, 2008 3:52 AM PDT
In reply to: Did you add RAM?

i called dell and they took over my computer, ran a debugger and found some issue with my graphics card, updated it and say that the problem is fixed. we will see.

thanks anyway.

*i got the computer with 4gigs of RAM.

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