Windows Legacy OS forum

General discussion

recovery

i emailed hp help with the problem that i get to xp logo screen and i restarts they said do a system recovery using these steps
1. Disconnect all peripherals and internal non preinstalled devices
from the PC, except the monitor, keyboard, and mouse.
2. Turn on the computer.
3. When the initial blue HP screen opens, press the F10 key repeatedly
until a recovery menu appears. The progress indicator that first
appears does not indicate that a recovery is taking place. The
progress indicator represents the time before the recovery process
is started.
4. When the Recovery screen opens, click Next, and then click Yes to
perform a normal, non-destructive recovery.

would this cause the files to be deleted please help

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Re: recovery

In reply to: recovery

HP told me files can be deleted such as my doccuments so I'd save them to a CD. Export your favorites etc. In my case I ended up doing a destructive recovery. Oh man never again I hope.

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Re: recovery

In reply to: recovery

If HP says that the recovery is not destructive, then it is not. Whatever happens, you should have routinely backed up files you cannot afford to lose.

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Re: recovery

In reply to: Re: recovery

i have done a non destructive recovery on my step sons HP pc and files stayed intact including outlook express. any programs that were installed prior to were still there and functioned properly.

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