HP told me files can be deleted such as my doccuments so I'd save them to a CD. Export your favorites etc. In my case I ended up doing a destructive recovery. Oh man never again I hope.
i emailed hp help with the problem that i get to xp logo screen and i restarts they said do a system recovery using these steps
1. Disconnect all peripherals and internal non preinstalled devices
from the PC, except the monitor, keyboard, and mouse.
2. Turn on the computer.
3. When the initial blue HP screen opens, press the F10 key repeatedly
until a recovery menu appears. The progress indicator that first
appears does not indicate that a recovery is taking place. The
progress indicator represents the time before the recovery process
4. When the Recovery screen opens, click Next, and then click Yes to
perform a normal, non-destructive recovery.
would this cause the files to be deleted please help