Jan 10, 2020 6:56AM PST

Hello Everyone,

Firstly, my Firefox browser will not allow me to access CNET, I have to open Chrome, which I never use! I have no idea how to overcome this!

Due to a stupid error, I have deleted most of my photos in my Samsung Galaxy S4 Active mobile along with all the recorded data on my S Memo pages. And, probably, many other items that I have not yet discovered as missing!

I have downloaded an App called DiskDigger for photos. It has pulled up over 1,000 photos, some of which are duplicates or more. On wading through them and choosing an awful lot to restore, I am given the following choices where to restore them to - Bluetooth, Email, 3 named emails, Save as, Save to Drive, WhatsApp, WiFi Direct. This is not very helpful as I want to get them back into my Gallery, and have no idea how to do this.

The heaps of data that was in the Memo pages of my S Memo obviously won’t show in amongst photos, so what is a good free app to use that I could try to obtain them and any other data not in photo or video form, and how to restore them too?

So if anyone can advise me to get the found photos back into my Gallery and how to find the other data and restore that too, I will be very thankful!

(I am not very technically capable, so please write slowly as I don't read very fast!)



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Quite the stumper.
Jan 10, 2020 8:49AM PST
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Recovery/Quite the stumper
Jan 11, 2020 3:08AM PST

Hello Bob,

Nice to ‘see’ you again, and thanks for “weighing in”!

With no solutions, I did a ‘recover job’ of the photos with the Disk Digger app, and had to save the many that I chose to a named folder as I had marked too many to send to any app, like email etc.

They have since ‘miraculously’ appeared in my Gallery! So when I repeat my search and choose more, they will be treated the same.

I downloaded an app that supposedly recovers documents called, strangely enough, Document Recovery! It’s results have not been too good and the details I really want which were recorded on the S Memory pages have not yet been seen. Maybe they, being just notes, cannot be recovered. I shall persevere. The documents that have been recovered require a good read, as there are quite a few, and it is difficult to open them to read their contents.

I shall have a look at the ‘King’s horses and men’ over at XDA Forums that you mention, thanks for that. I’ll let you know how that goes!

Thanks again for your comments,

(I still have to open my dormant Chrome to reply, I can read the posts in Firefox, but cannot 'action' anything, like signing in and replying!


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Re: cannot 'action anything'
Jan 11, 2020 3:37AM PST

I had exactly the same, in all browsers, because I had blocked in my hosts file.

Maybe you blocked it in Firefox and not yet in Chrome (since you didn't use it). Worth a try to rename your Firefox profile (in your hidden appdata>roaming>mozilla folder. Then Firefox will make a new default profile (you'll lose everything like cookies and favorites while using that).

If it works then, you know it's a setting or add-on in Firefox. Only you know all your settings and add-ons. Delete the new profile folder, rename back the old one and go and find it.

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Recovery/ cannot 'action anything'
Jan 13, 2020 3:10AM PST

Hello again, Kees,
Thanks for your answer.
I’ll try to find my way to the hidden appdata>roaming>mozilla folder that you mention. Whether it is in my computer or whether in my on-line Firefox account details, I shall find and check it out.
Slightly concerned that when and if I get there and change my Firefox profile name, I may have trouble signing in to anything online (My technical ability being somewhat challenged, as you are aware from previous communications!)
Kind regards,

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Re: Firefox profile
Jan 13, 2020 3:46AM PST

A somewhat easier way to test if it's a setting in Firefox in your Windows account is to try it in another Windows account. If you don't have one ready in which you never used Firefox, make a new Windows account on your PC for just this experiment. No need to use an e-mail address. In the Windows 10 settings app, if you persevere, there is an option to add a local account (with just a username and optionally a password).

When ready, you can delete it again. It could be that you need to go to Control Panel to do that. The whole field of settings in Windows 10 is rather confusing. But please remember we recommend that every PC has at least 2 administrator accounts, one for use, and one as a spare in case the one you use normally gets corrupted. So if you only have one now, make the new one an administrator also and keep it around.

When opening Firefox for the first time in in a Windows account, it creates a new default profile without anything blocked. You can even use it to gradually add extensions and change settings to find which one is the culprit.

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