Windows Legacy OS forum

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Recovering a Deleted XP User Account

by jainagray / July 23, 2009 4:08 AM PDT

Hi, everyone:

I accidentally deleted on of my key user accounts and thought it would be easy to get it back using System Restore in Windows XP [location: Start - All Programs - Accessories - System Tools. I'm running XP Pro V5.1 SP3 on an HP NC6000 laptop. Anyway, I kept getting the error "Your computer cannot be restored..." which caused me to begin to panic. Nothing I tried seemed to work. As a last attempt, I turned off my anti-virus and firewall (Norton 360 V1.3.3.5) and booted the PC into Safe Mode by pressing F8 during the boot. I ran System Restore and it worked perfectly. The user account came back and everything seems OK. I just wanted to post this in case anyone else ever has a similar problem. I'm not sure whether it was turning off Norton or booting into Safe Mode that fixed it, but I'm sure glad one of them did!

Best regards,


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by R. Proffitt Forum moderator / July 23, 2009 5:15 AM PDT

If you did then the files would be at risk.

Instead read this article BEFORE DOING ANYTHING ->

No, you don't have a corrupt profile but this article DETAILS WHAT TO DO and WHERE those files can be found.

As to System Restore, Norton does break that.

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I Already Did
by jainagray / July 24, 2009 2:01 AM PDT
In reply to: DO NOT RESTORE.


I already did use System Restore. The lost user came back. I can log on as that user and I can see all my files and icons, etc. Can you elaborate on why I shouldn't have done this? You've got me worried...



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by R. Proffitt Forum moderator / July 24, 2009 2:05 AM PDT
In reply to: I Already Did

Because it's unreliable. You were lucky but what happens next time.

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Point Taken
by jainagray / July 24, 2009 2:37 AM PDT
In reply to: Why.

Hopefully, I'll remember this issue if it ever happens again. Will note the same in my log. I keep a log of hardware and software issues I have on my laptop. Comes from my old days as a documentation writer. Thanks, again. Happy

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