Whether you were willing to learn the system and create the reports. I see such requests from time to time and some folk don't want to tailor or create reports. In that case, get some volunteer compsci folk.
Bob
I've been tasked with finding over-the-counter client record keeping software for my workplace and don't know where to begin!
We're a non-profit primarily dealing with counselling, advocacy and group activities, so I wonder whether a medical records package might be appropriate, but our basic requirements are:
* customisable fields for client information
* records able to be entered as either individual client or group
* reports by time period or information required
* ability to flag certain records as having data missing
* different levels of access depending on confidentiality
* ability to attach documents
There are obviously many other things we'd LIKE but these are necessary for our day-to-day work. Currently we're using Access and it just isn't working for us, so any suggestions of packages I can have a stickybeak at would be very much appreciated!

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic