is because they ( and me ) don't understand the question so lets see if we can clarify.
Where do you expect to see 'User ID's for Favooite internet sites'?
Where do you expect to see 'Recent items in Office'?
Where is the box that is checked to retain them?
User ID's for all Favorite internet sites and Recent items in Office are erased each time a restart is made even though the box is checked to retain them. Is their something I have to uncheck or check to avoid this happening. Would appreciate any help. Using a Lenovo with recent upgrade to Windows 7 Home Premium. Thanks Russ