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General discussion

Realtek HD audio problem please HELP!!! i been stressing!!

May 6, 2008 3:52PM PDT

ok so my friend built my computer recently and its a awesome gaming computer.

i have sound.it is installed with drivers
If i play windows media player audio works. winamp works.

problem comes when i stream videos. FLASH 9 included . youtube cnet. non of the audios work.
i get video
please i am super desprate i duno where else to go to find a solution
it seems liek a common problem since there so many post of it.

i am on windows xp intel dual core 2.6ghz. with realtek hd audio.

p.s. i have read many many pages of forums and such with no such luck i hope some one here can help me.

PLEASE PLEASE PLEASE!!!!

Discussion is locked

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Did you happen to read
May 6, 2008 9:50PM PDT
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YEs i read it
May 7, 2008 1:51AM PDT

yeah i read it like i said i googled it and i read alot on it but nope that didnt help me

thanks tho any body else have any idea

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Tried A Different Browser Yet?
May 7, 2008 7:44AM PDT

Download and install Firefox from the link below..
http://www.mozilla.com/en-US/firefox/

AFTER FIREFOX is installed, make sure to visit the Flash Player site below and install the flash player plugin for Firefox. (The Firefox version downloads a standalone Flash installer to your desktop which you run manually.)

http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

After that, then make sure to install the most recent version of Java and the Windows Script engine from the links below:

First, to install the Script Engine, click on the link below, download the file to your desktop, then double click on it to install the script engine.):

Windows Script Engine Version 5.7
http://www.microsoft.com/downloads/details.aspx?FamilyID=47809025-D896-482E-A0D6-524E7E844D81&displaylang=en

Now to the Java:

Click on the link to Sun's Java below, then scroll down and click on the ''Java Runtime Environment (JRE) 6 Update 6'' download button. Follow the prompts, accept the license agreement, choose your operating system and "multi-language", then download the full ''Windows Offline Installation'' file to your desktop,(about 15 MB), scan it with your antivirus (just to be sure it's clean). Once that's done, if you've already got a Sun Java version on the computer, open the Control Panel, double click on the ''Add/Remove Programs'' section, then uninstall all previous versions of the J2SE Java listed there. Once that's done, then install Java JRE 6u6 from the downloaded installer.

http://java.sun.com/javase/downloads/index.jsp

Hope this helps and let us know how it goes.

Grif

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STILL nothing
May 7, 2008 11:14AM PDT

ok i normally use firefox so i uninstalled and treid agian nothing.
did the java and the script still nothing.
i at the point where i think its just hopeless

thanks for the time to reply
any other ideas?

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Realtek
May 8, 2008 12:22AM PDT

I use the same manufacturer of audio, the realtek HD audio, designed for vista, and running XP now... I had the same issue at first, the audio did not work... It would work with some things and not others; This is what i did to fix it..

1. Go to "my computer" right click and select manage
2. locate the device manager
3. find the hardware, (likely under audio)
4. Right click and select uninstall
5. close out box's
6. Go to your add/remove programs box
7. Uninstall the drivers and utilitys
8. go to google and look up the drivers you need for your card, there are two versions for mine, one is 1.88 and the other 1.91. I used the newer version and that fixed this issue.
9. once you have the new drivers,
9-1. Note: if you use IE i can help, if you use firefox your on your own-
9-2. You will need to open IE and select Tools, internet options,
IE7 you can just click the advanced tab and select Reset... this will revert you back to factory settings..
9-3 if you use a toolbar as in Google or yahoo, you will need to remove these, and also remove them from your registry as well, as all the addon's get stored there, as well... I would recomend not reinstalling them due to this fact... (If you get a browser highjack with google toolbar, or yahoo tool bar,you will have added nightmare steps to remove it) Note: I take no respondsibility for you editing your registry...
10. Reboot the machine
11. you should get a prompt that states new hardware found
12. install the new drivers, make sure you get the full package software, as it is needed if you want true HD audio (the drivers and software).
13. Once the drivers are installed, install the software if you have not done this already.
14. reboot machine
15.... You should be good to go....

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no such luck
May 8, 2008 10:50AM PDT

yeah i tried evrything u said twice no dice.

i duno if its a driver problem codec browers or flash media problem .
i have no idea but i must have tried 20 diffrent things still nothing

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Gonna sound crazy
May 8, 2008 11:53PM PDT

This is gonna sound nutty, but is your audio on board? or is it a card?
If it is a card, is there also audio on board?
If there is, try disabling one of them...

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audio on mother board
May 9, 2008 8:05AM PDT

yeah teh audio is on the motherboard i did test with another sound card and without rite no there none but i ahve tested both and such i ma give the second account a go let you guys know what happens

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Another silly try
May 9, 2008 1:31AM PDT

This is up to you, and i know that "Griff" has an issue with me being technical, but i think you can handle this since, you have at this point been through alot of technical issues already.

Try to create a diffrent account in windows,

Depending on login properties, depends on how to do this,
Ultimately
Create a new user, login as him/her and see if the audio issue disapears. It is possible your account is messed up..
maybe something was installed that causes conflict.
I know that HP all in one printer drivers software causes hardware conflict with the device drivers on dells laptops, so who knows...
But i would say as a stupid trial,
create a diffrent user login and test to see if it works...
If it does, create the user as an administrator, and use that account...
If this works and you need help fixing the admin account i will write you out a how to...

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NOOOO!!!
May 9, 2008 8:16AM PDT

so i tired the double account still nothing. i am getting hopeless lolz.i check this thread like every hour. man so sad i am out of ideas.

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Sorry.
Jul 27, 2009 3:00PM PDT

I've been having the same problem since my computer got a virus.I decided to sweep the computer and start it back up but when I did I had no sound on the internet on things like youtube. I have sound on windows media player and itunes. I looked up everything just like you and it was no use. I even tried reinstalling the realtek HD audio device and it failed to install every time. When I look up the audio driver it says that it's enabled but not started. I don't know how to start it though. I've tried all that I can think of and still no sound. My computer is a Windows XP. If anybody has any ideas I would really appreciate it though.

Thanks.

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Let's say you reinstalled XP.
Jul 27, 2009 9:54PM PDT

On today's machines you have to install the drivers in a very specific order or there is no sound. And even then there can be no sound since some machines have a variety of speaker connections. There is no one single easy answer here.

Let me part with what I usually find to be the missing step.

1. Install XP. (not this step.)
2. Install motherboard drivers. (not this one.)
3. Install the MSUAA driver (this is the step I found most to miss or not know about and I will not expand on this since Google tells all.)
4. Now the sound drivers if required.
5. Fish around the many control panels for speaker selection, volumes, etc.

Hope this helps.
Bob

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Nope.
Jul 28, 2009 4:54AM PDT

That didn't work either,I tried using Google to look more into it but that didn't help. Thanks for the idea but any others I would appreciate.

Thanks.

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Then the cowards way out.
Jul 28, 2009 5:22AM PDT

Disable the onboard sound and install a card or USB sound card. I spent 8 bucks on this last time which is cheaper than any shop fee.
Bob

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One question
Jul 28, 2009 3:42PM PDT

would buying new speakers help the matter at all? I mean if it would help the matter i would but there would be no since in buying new speakers if they wouldn't work either.

Thanks.

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To test if its a speaker issue.
Jul 28, 2009 10:08PM PDT

Use headphones to that green jack.

Also, you may want to start your own discussion as replies only go so deep.

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its fine now
Aug 2, 2009 1:52PM PDT

i used wat youtold me and found out wat to do with the msuaa driver and used the motherboard to reinstall the audio ad restarted the computer and it worked!!!

Thanks a bunch