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Realplayer corrupted?

by Karyzma / September 14, 2008 2:55 AM PDT

I have the free version of Realplayer on my computer, running XP, that was working fine until last week. I opened up the program & a window popped up saying that Realplayer wasn't shut down properly (the power went out a few days before) & I needed to do a 'repair', which I did. I then attempted to import a few music files. When I looked in the Realplayer library, only a few of the files were listed, some listed twice, and there were also a bunch of blank lines. When I clicked on the files, some played a completely different song than what was imported. The program also imports video clips that I have on my computer, even though I specify during the import process that I only want mp3's & wma's to import. I assumed the program was corrupt, attempted last night to uninstall it in the hope of doing a clean install from Realplayer website. But I wasn't able to uninstall at all; when I go to start - programs - real, there is no uninstall icon; if I go to control panel - add or remove programs, Real or Realplayer is not in the list. But if I click on the realplayer icon on my desktop, the program opens. I can't find any way to uninstall. I went to realplayer website & downloaded the most recent version & installed it to overwrite the current (screwed up) version that I now have. Didn't seem to help. FYI: the actual mp3 & wma files all seem to be fine, it's the program that isn't working. Can anyone offer some suggestions on how to get this thing off my computer & possibly download a version that works? Thanks!

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Try uninstalling the hard way.
by MarkFlax Forum moderator / September 14, 2008 6:05 AM PDT
In reply to: Realplayer corrupted?

This means hunting down all the Real player folders and files, deleting them, then finding and deleting all reference to them in the Registry.

The Real web site gives some advice, but I don't wholly trust Real Player products as they tend to spawn files, services and registry entries all over the place, so this will not be an easy task.

Note the advice given here; http://service.real.com/realplayer/support.html?section=uninstallRP

I know it tells you to use Add/Remove Programs, but it has further advice at the bottom of the page.

Some things to note.

1] Now that you have re-installed Real Player, did that new install place an entry in Add/Remove Programs? If so, try that first.

2] Notice also Real networks comment about not deleting the Library unless it is corrupt or causing trouble. As it is, try deleting it then re-starting Real Player. Best to do this before uninstalling as above, Happy

One final "notice also", notice the mention of Rhapsody Player Engine, and how to remove it.

3] If that all fails, goto the link at the bottom of that page titled, "Uninstalling the player AND its folders, then reinstalling it".

Before you try that, first of all go into MSCONFIG > Startup tab, and remove all ticks for any Real Player, Real Scheduling entries, but do not reboot immediately. Also, open the Task Manager and end any processes connected to Real Player or Real Scheduler, etc. Then when you have manually deleted all the folders, reboot the computer. This will, hopefully, remove all active Real registry entries.

Just a note about rebooting. If you have changed any entries in MSCONFIG Startup, then you will receive an information message at the next boot saying you are in Selective Startup. You can suppress that message from within the window.

4] Removing any Registry entries.

The Registry is a dangerous place. Making any incorrect changes to it can render the OS completely unworkable. So backup the registry first, and learn how to restore it before making any changes.

You can use a utility like CCleaner from http://www.ccleaner.com to check for any unused registry entries, but this may not find them all. Or you can use the Find utility in the Registry console to find all entries for Real, and if they relate to Real Technology products, delete the key manually.

Then reboot again.

5] Then try reinstalling Real Player again.

Mark

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RealPlayers hangs
by sliberia / April 12, 2009 8:02 AM PDT

I'm using realplayer 11 and have a huge library of 29000 tracks. Whenever I try to open realplayer it just hangs up my PC. Is there a limitation to the library. If so what else can I do?

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29,000 sounds a lot.
by MarkFlax Forum moderator / April 12, 2009 9:26 PM PDT
In reply to: RealPlayers hangs

May be it's not hanging up but just processing the whole list? I don't know as I never use playlists.

Try dividing the library into smaller more manageable junks.

Mark

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