LG forum


Really strange problem with LG TV :S

by LGRookie / June 20, 2017 5:31 AM PDT

So I have an LG TV - the 55UF680V-ZA (55 inch ULTRA HD 4K LED TV). I've had it for one year and last week some aspects of the screen have gone, however the picture is still perfect . . .

If I try and watch Netflix I can get on the screen to select what to watch and everything is crystal clear until I try and watch the programme (appears as grey fuzz). If I want to go on the internet I can, I can scroll through but if I try and watch something the box where the programme should be is grey fuzz, the same as normal TV, I can select the programme from the programme menu but when it appears its grey fuzz again.

The sound works perfectly, every time there is space where a motion picture if supposed to be playing there is grey fuzz. the screen itself works perfectly though, as it demonstrates the other pictures I mentioned above as it should.

Does anyone know which part of the TV is broken so I can start trying to get it fixed?

Any help much appreciated.


Discussion is locked
You are posting a reply to: Really strange problem with LG TV :S
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Really strange problem with LG TV :S
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Get estimates.
by R. Proffitt Forum moderator / June 21, 2017 8:21 AM PDT

There's no user serviceable parts here outside the remote and batteries. I have yet to find TV techs in the forums for many reasons but check your warranty as it's just a year old. Many sets have over 1 year warranties.

Collapse -
Same problem
by Sushii1 / August 27, 2017 5:39 PM PDT

I have the exact same problem, I can perfectly see and scroll through the menus and see perfect colors but whenever I play something that "grey fuzz" appears but mine has vertical lines with the fuzz. it seems that the tv is not accepting any sort of motion (videos, movies, tv, games.. etc)..

The weird thing is, when I moved the TV to my other apartment it worked perfectly for two days then the fuzz came back.

I am no TV expert but it seems that something is loose on the inside..

If you found a solution please share it.

Collapse -
That move is a clue.
by R. Proffitt Forum moderator / August 28, 2017 7:29 AM PDT
In reply to: Same problem

When you moved it, the connections inside were given a small jostle. Ask your TV tech to try the old unplug and plug it back in on all internal connections. If you do this yourself, again, not user serviceable and can be lethal to those that don't know the rules of servicing.

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!