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read image data failure 2882:1118

by Manderkewey / November 8, 2007 6:49 PM PST

I don't now whether this is the right forum, but I'll try:

Today, starting my benq 500E scanner I encountered the following message: read image data failure 2882:1118.
I know I've got the right driver installed, because it's the newest version and it always worked.

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update the drivers
by v_2vinch / November 8, 2007 7:35 PM PST

i googled the error code, lots of websites came up with the same suggestion....

update your drivers. go to either benq or mirascan website and update it to the latest drivers and install them. see what happens. let us know if this helps ya

vc

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Checked that
by Manderkewey / November 8, 2007 7:42 PM PST
In reply to: update the drivers

That's always the first thing they tell you, but of course I checked whether I had the newest driver and mirascan software: MiraScan v5.01u07
No problem there, it's the latest version for my Benq 5000E.

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(NT) confirmation ! are you using windows xp ? vc
by v_2vinch / November 8, 2007 7:48 PM PST
In reply to: Checked that
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XP
by Manderkewey / November 8, 2007 8:33 PM PST

Windows XP SP2
AMD Athlon X2 4200; gigabyte M61PM-S2; 1gb RAM; ; GeForce 6600 GT 256 MB

Thank you for your interest, v_2vinch

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There are a lot of drivers involved.
by R. Proffitt Forum moderator / November 9, 2007 1:34 AM PST
In reply to: XP
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Resolved
by Manderkewey / November 9, 2007 10:52 PM PST

Thank you, Bob & VC

Updated drivers you suggested, but with the same result.
So I phoned the technical service of Benq Spain. There they suggested to use the new driver for another model, the 5000U. I downloaded the MiraScan 6.2(5000U) and it worked perfectly.

I think that computer science is really abracadabra because the millions of factors that are involved.

Again, thank you Bob & VC for your help and time.

Manderkewey

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(NT) a
by v_2vinch / November 10, 2007 12:58 AM PST
In reply to: Resolved
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