Rant

Read before purchasing a Samsung Electric Range

I purchased a Samsung Electric Range Model FE71DRS a little over a year ago. This morning when I turned off one of the front heating units I heard a loud pop and the unit went dead. I checked the circuit breaker and unplugged an re-plugged the unit back in. Nothing. I called Samsung. Of course they are saying it is out of warranty. In July they had to come out and replace the glass surface unit under warranty because it was defective. So I am thinking this issue could be related to that replacement. Sorry that only carries a 90 day warranty. Sorry customer you are out of luck.

I paid about $1200.00 for this range. My mistake. I was hoping that they built into these ranges the quality you see in the Samsung TV's and phones. THIS IS NOT THE CASE. Why would this expensive of a model have this type of issue so soon? All of my old units (non Samsung) worked for 10 years or more. This is just plain ridiculous to have this type of failure so soon.

If your looking for a new electric range I would highly suggest you pass up any Samsung models. I have noticed that Lowes now carries a lot fewer models then they did when I bought my unit. I would bet that people are getting the message that the quality of these units is suspect.

One unhappy Samsung customer!

Discussion is locked
Follow
Reply to: Read before purchasing a Samsung Electric Range
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Read before purchasing a Samsung Electric Range
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Update 11/05/2015:

I called a local well know appliance repair center to schedule and appointment to repair the unit. He asked what was the brand. I told him it was Samsung. He said that would not be worth his time to come and work on it. He said and I quote "Samsung makes the worst electric ranges out there". Well he did not have to convince me of that. I called Samsung to setup a repair appointment. $105.00 just to show up at my house. I will be without a cook stove for a total of 6 days. Do you think Samsung considers that an inconvenience to the customer? I will update next week after the repair visit.

- Collapse -
Re: Range

I apologize for the negative experience. Please reach out to us at qasupport@sea.samsung.com with the service order number as well as the model and serial. I'd love to look into this.

Regards,
HD Tech

CNET Forums