I called a local well know appliance repair center to schedule and appointment to repair the unit. He asked what was the brand. I told him it was Samsung. He said that would not be worth his time to come and work on it. He said and I quote "Samsung makes the worst electric ranges out there". Well he did not have to convince me of that. I called Samsung to setup a repair appointment. $105.00 just to show up at my house. I will be without a cook stove for a total of 6 days. Do you think Samsung considers that an inconvenience to the customer? I will update next week after the repair visit.
I purchased a Samsung Electric Range Model FE71DRS a little over a year ago. This morning when I turned off one of the front heating units I heard a loud pop and the unit went dead. I checked the circuit breaker and unplugged an re-plugged the unit back in. Nothing. I called Samsung. Of course they are saying it is out of warranty. In July they had to come out and replace the glass surface unit under warranty because it was defective. So I am thinking this issue could be related to that replacement. Sorry that only carries a 90 day warranty. Sorry customer you are out of luck.
I paid about $1200.00 for this range. My mistake. I was hoping that they built into these ranges the quality you see in the Samsung TV's and phones. THIS IS NOT THE CASE. Why would this expensive of a model have this type of issue so soon? All of my old units (non Samsung) worked for 10 years or more. This is just plain ridiculous to have this type of failure so soon.
If your looking for a new electric range I would highly suggest you pass up any Samsung models. I have noticed that Lowes now carries a lot fewer models then they did when I bought my unit. I would bet that people are getting the message that the quality of these units is suspect.
One unhappy Samsung customer!