Check our Virus and Security Forum at the link below:

Before posting your questions in that forum, please READ the posts that are there, including threads from older pages. All of your questions have been answered and discussed a number of times before and the suggestions given will be helpful.

In addition, while visiting any of our forums, using the "Search" engine at the top of the page will usually find a number of threads about any given topic. Typing in keywords like : "Norton 2004 uninstall" will bring up a number of posts on how to uninstall Norton before reinstalling the new one. The same can be done for your other questions.

Hope this helps.