Computer Help forum


re-installing windows 7 home premium

by Lintama / January 9, 2016 10:09 AM PST

Tried to take my PC back to factory settings as I am having several problems. Followed instructions that I found on the internet. However, my computer wants me to insert the Windows disc which I don't have and not likely to get it. What else can I do please? I am no computer geek by the way. Many thanks for any help.

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Clarification Request
This is much like changing your flat tire but have no spare.
by R. Proffitt Forum moderator / January 9, 2016 10:18 AM PST

So that's not going to work out.

Tell more about the make and model as the cheap exit is usually to order restore media. On some PCs with Windows 7 the PC maker created an on board restore.

So let's hear more about this PC.

All Answers

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Re-installing Windows 7 home premium
by Lintama / January 9, 2016 10:34 AM PST

Hi, Thank you for your quick response.
I took a photo of the PC details but unable to upload it as it's looking for a URL !!???

Anyway, here are the details.
Rating: 3.2
Processor: Intel(R) Pentium(R) D CPU 3.00Hz 2.99GHz
Installed memory (RAM): 4.00 GB (3.49 GB usable)
System type: 32-bit Operating System
Computer name: Dell-PC

Also mentioned at the top of the window is Service Pack 1
There is a product key but I don't suppose you need that.

Hope this makes sense to you.

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Dells with W7 had varied restore systems.
by R. Proffitt Forum moderator / January 9, 2016 10:49 AM PST
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Re-installing Windows 7 home premuin
by Lintama / January 9, 2016 12:52 PM PST

Not sure what you mean? What is a service tag? I must tell you that I am not knowledgeable on most of the technical terms. I can cut and paste the link you stated. Is that what you mean?
Many thanks for your reply.

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This is why I supplied the Dell link on the Service Tag.
by R. Proffitt Forum moderator / January 9, 2016 12:56 PM PST

Since that's not working for you, it's time to find help that comes to you or a repair shop.

Here I can click on the link and then answer which type Dell I have for more detail.

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Re-installing Windows 7 home premium to factory settings
by Lintama / January 10, 2016 9:46 AM PST

Hi, I have the service tag number. I have searched the internet and can't find where the instructions are to restore. Any ideas?

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There is no need to search the internet.
by R. Proffitt Forum moderator / January 10, 2016 10:04 AM PST
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by drues1986 / January 11, 2016 3:38 AM PST

Order online disk from microsoft .

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If he orders from Dell there will be a slight
by orlbuckeye / January 11, 2016 4:51 AM PST
In reply to: Order

fee. But if you get from MS he will have to get the full version. Dell installs the OEM version. Also he should get instructions from Dell how to make restore disks from his current pc.

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