As to it being a known problem, I agree. The current plague of spyware is becoming more virulent but you seem to think Microsoft "knows" what broke in that spyware infection. Sadly, this is not the case and a compromised system may not have a ready fix.
For now, try the usual. Delete the NORMAL.DOT file and try again.
If you need a nearly same-as Word wordprocessor, install Open Office from http://www.openoffice.org until your system finds a repair.
Again, expecting Dell or Microsoft to know what that spyware did or how to "fix" without wiping out the OS is ... wishful thinking.
Due to a home page hi jack i re installed my ME o\s and all the Microsoft works suite 2000 programmes, all except word were re installed, an error message 'internal error 2349 contact vendor' came up, Tech help from the Dell supplier has been no good, they direct me to the Microsoft web site, they will not respond as the system was factory installed, I believe that this is a known Microsoft problem, especially with re installation from a dvd,Any suggestions on how i can recover 'word', I did not re format my disc, so all the original files and folders are on my hard drive. To date I have tried copying the re installation disc to my hard drive, with no success.any help please