After 14+ hours on the phone and shipping and HP's support saying "We've done all we could" they walked. This was at the 3 month point of ownership.
At that time my work had me flying more to overseas so I got another laptop from the office and moved on. Over the next 6 months I answered all HP queries about the repair with "the unit was not repaired" along with a fail in all categories. A few phones meet with the same I see we already fixed it and so I stopped doing that.
At 9 months it was clear HP had no intention of fixing the issue or the laptop so I gave it to the office for good and chalked it up to a company gone bad.
Then an HP Social Rep here noticed my story and contacted me and I emailed all the docs I have on this but as the laptop is no more she couldn't fix that or assure me that the ORIGINAL ISSUE would not exist in the next HP laptop.
-> Even if they fixed the laptop, the ORIGNAL ISSUE is one HP can not address it seems and that is something folk should be aware of.
For me this is not a disaster but could be for others. HP has lost me for a very long time.
Bob
So sorry that HP says they can't fix your laptop. I'm starting a new thread for this so I can stop tracking mine that didn't fix my problem. I may look up and phone a Printer Repair service in Dearborn, see how much it would cost to replace a worn out USB plug on my other 1310 Series All in One.
Back to YOUR problem, is it too late to just return it to the STORE like any other kind of merchandize, and not even mention the hassle with HP?
Is there a 30-day time limit for returns, or no time limit??????????
You could maybe at least get your money back and use it for another brand. Won't you please give it a try? I for one understand your letting your frustration with HP make you forget this important OPTION, Bob.Will you keep us posted on how it comes out? I had to just mention Small Claims Court, remember, gently, as if I was just thinking out loud. They might call a manager who'd agreed, Give him a refund. Isn't it worth a try?

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