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Re: Autoarchive Feature in Outlook

by marcdelm / May 16, 2006 8:09 AM PDT

Hi --

I have run the autoarchive feature in Outlook to remove old messages but no matter what I do the messages remain in the sub-folders I have created under "Personal Folders." I have instructed the program to use all the same autoarchive properties for all folders under Personal Folders but this still doesn't remove them; I don't want to permanently delete old messages, just archive them. What am I missing?
Thanks,
marcdelm

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Re: Outlook archiving
by Kees Bakker / May 16, 2006 4:55 PM PDT
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Re: Autoarchive in Outlook
by marcdelm / May 17, 2006 11:30 AM PDT
In reply to: Re: Outlook archiving

Thanks for the message. Unfortunately, the link you provided appears to be broken.

Messages are not removed from their folders after I run Archive (either auto or manual) although an archive file is generated in the directory I have set up for that purpose. I routinely add the date of the archive to the file name (thus creating a new file) each archive I do. The files seem to be generated no problem, but might this procedure be a source of the problem?

I have verified that the archive files are real and do actually archive the messages prior to the date indicated in the dialogue box, but the old messages remain in their folders.

Hope this helps clarify ...

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Correct link.
by Kees Bakker / May 18, 2006 5:08 AM PDT
http://www.kellogg.northwestern.edu/kis/docs/outlook/archivebackup-2003.htm

The forum software makes a link from plain text I type, but it included the colon at the end, that was meant as simply a colon.

Your problem is clearer now: archive copies in stead of moves. http://support.microsoft.com/?kbid=197358 is the MSKB article on the subject, but it also (as expected) only mentions move.

That raises the question where these items are moved FROM. Is it a local .pst file or a Exchange Server folder. In that case it could be an Exchange problem (or setting) also. Do you happen to run an Exchange based antivirus? http://support.microsoft.com/default.aspx?scid=kb;en-us;317953 mentions a Norton related problem in such a case, but it doesn't seem to be applicable.

Anyway, the workaround is rather simple now, although very inelegant. Archive everything older than a certain date. Then sort the items in the original folder on that date and delete the uppermost part (select the first, shift-select the last and delete) after you checked they are safely in the archive.

Kees
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Re: OK ... makes sense
by marcdelm / May 18, 2006 10:38 AM PDT
In reply to: Correct link.

I can manage with the workaround. I am not running into the problems of archive failures and the messages are stored (originally) as a .pst file, and then (when archived), the archived messages are a differently named .pst file in a different location.

The work around should be adequate but I thought there would be a way to automate the removal.

Thanks!

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A work-around is a work-around.
by Kees Bakker / May 18, 2006 8:51 PM PDT
In reply to: Re: OK ... makes sense

It's a strange problem, and I don't know the cause nor the solution. Keep searching!

Contact Microsoft maybe? After all, it's business and you should either have a support contract or be willing to pay for incidental support.

It would be interesting to hear about the final solution.

Kees

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