Question

RCA tv Freezes when connected to the internet

Oct 10, 2017 11:19PM PDT

I have an RCA SLD48G45RQ , it's about a year and a half old. It works fine - I have playstation and wii hooked up to it, I can watch things from my computer on it with an HDMI cable, all without a hitch. But I can no longer connect it to the internet directly. As soon as I plug in the ethernet cable, the tv freezes and sometimes even turns off after freezing. I can't connect it wirelessly because I don't have wireless. I've used it for a year, watching Netflix on it no problem, with the ethernet cable plugged in direct.... Now, since a week ago, this problem has been happening, and I can't find any answers anywhere. No one seems to have an answer for why this tv would freeze as soon as it's connected to the internet. Please help.

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Answer
Sadly a comon complaint.
Oct 11, 2017 8:51AM PDT

Try factory resets and if it's OOW I'd just forget about the feature as repair is often more than the set.

Also, be sure to see if RCA issued new firmware.

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thanks
Oct 11, 2017 2:52PM PDT

Yeah, factory resets aren't working... Thank you for the help though.

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Answer
I wanted to find the firmware but
Oct 11, 2017 2:58PM PDT
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USA
Oct 11, 2017 8:09PM PDT

I'm in America. So I should just be able to email the support email and ask about firmware updates?... The only thing is, I don't know how I'd be able to get the update if there is one, since it can't connect my tv to the internet.

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That was unsatisfying.
Oct 12, 2017 10:33AM PDT

Now that I could check for USA, it sent me in a web loop back to the link I gave.

Many makers have you place the upgrade firmware on some USB stick. No internet is required.
Since RCA has a broken support web site, it appears you are left to email them the questions.

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Thank you!
Oct 12, 2017 11:08PM PDT

Thanks again for the advice, I will be contacting them.

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