Computer Help forum

Question

Razer Blackwidow Ultimate Problems Please Help

by xlyemsc2 / June 4, 2012 7:16 AM PDT

I recently bought a Razer Blackwidow Ultimate from BestBuy I went home and plugged it in and to my suprise the lights came on and the keyboard was fully functional so I decided to wait to DL the driver so I could play a few games of SC2 then when I Dl'd the driver and restarted my computer every time I open the driver an error message comes up and says "No razer blackwidow ultimate connected, application will close now." so I tried to DL the driver again and it still did not work I have checked other forums and FaQ's and have found nothing helpful any advice or solution please help I don't want to figure out that I spent $130.00 on something that I cant use.

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All Answers

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Answer
Two questions.
by Kees_B Forum moderator / June 4, 2012 7:24 AM PDT

1. What do they say at Best Buy about this issue? Just claim warranty.
2. If it's really fully functional, then why would you need to install a driver?

Kees

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reply
by xlyemsc2 / June 4, 2012 10:25 AM PDT
In reply to: Two questions.

"Because it is a driver issue and the driver is not sold with the product it is not eligible for warranty benefits."-best buy warranty service

it is fully functional that is true which is why I still own the product but my only problem is the macro capabilities and pre-programmed ingame uses that can only be accessed through the driver.

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Re: razer
by Kees_B Forum moderator / June 5, 2012 12:16 AM PDT
In reply to: reply

So your options seem to be:
1. See if http://www.razersupport.com/ helps. They offer support and they have their own community.
2. Keep it as it is.
3. Return it.

Kees

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Also ...
by Kees_B Forum moderator / June 5, 2012 5:52 AM PDT
In reply to: Re: razer

you can claim it's defective because Razers own installation program says it can't be detected. The only way to refute that argument is to show they can install it on one of their own machines. I doubt if they will go so far.
But if they do, and it works with them, they are right.

Kees

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