Can you tell what exactly the incompatibility was, and how they solved it? That would help our members that experience the same problems.
I remember that (rather long ago) I also found an incompatibility between Rapport and some other software. I solved it by uninstalling Rapport.
I installed IBM's Rapport security software, strongly recommended by the bank HSBC. I encountered some problems of compatibility with Google Chrome 59, but the on-line customer support service provided by the IBM Rapport team was really excellent and comprehensive, and has resolved the problem.

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