Sep 16, 2017 1:03PM PDT

First of all, I’m not a computer expert, though I have hadcomputers since the 1970s. But after two strokes and a recent accident that
required 5 weeks hospital stay I believe I am no longer the straight thinker I
may have been earlier.
My old Levono was running fine with XP Professional whenthere came up a frame saying there was a problem, and go to a special Microsoft
program called Reimagine to find out what was wrong. Stupid as I am, I decided
to try out this program and buy only if I felt it was very good. I’ve done so
with other programs  and have not hadproblems. To try this one I had to download and install it, naturally. I saw too
late it does not come with an uninstall, nor was it from Microsoft. By the way,
I often see that name being banded by other programs, and I think Microsoft
should vigorously prosecute such frauds. Well, I have my trusted Revo
Uninstaller to uninstall if I did not like Reimagine ---I thought!.
The Reimagine program started my computer in safe mode, thendid some reporting on the structure of my machine. It also said it found a
Trojan, but a scan less than an hour before had found nothing at all and since
I had not otherwise been online I’m certain that Trojan exists only in the head
of the evil programmer of Reimagine. Of course, to fix the trojan I would have
to buy the program, but I declined.
 Now started theblackmail phase built into this creation. I cannot get my otherwise perfectly
functioning machine out of safe mode however much and whatever I try, and the
program cannot be uninstalled. My Seagate backup is disconnected and to load XP
again from the disc is impossible. An email to some “help desk” got no reply,
of course. I don’t know if paying would release my machine from the blackmailer
but I’m certainly not going to pay them a penny, rather buy a new hard drive if
I must.

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Reply to: Ransomware
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This is always why the moderators write about backups.
Sep 16, 2017 1:13PM PDT

"We only lose what we don't backup."

Can you reveal why you can't reload XP?

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Check to see if it's really ransomware
Sep 16, 2017 3:05PM PDT

Some trojans pretend to be ransomware and telling you to buy some code to unencrypt your data. Boot to a Ubuntu, Mint, or ZorinOS LIVE DVD, and use it's file manager to check the files on the HDD. See if the files like JPG, and others open like they should in Linux. If so, then it's a spoofed ransomware. If the files are encrypted, then they won't open or will not display properly. In that case, need to determine the ransomware and look for free online keys some helpful hackers have supplied so you can use that key to open it without paying the ransom.

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Oct 30, 2017 1:21AM PDT

Ransomware is a kind of malware that keeps or breaking points clients from getting to their framework, either by locking the framework's screen or by locking the clients' records unless a payment is paid. More current ransomware families, all things considered arranged as crypto-ransomware, encode certain document sorts on tainted frameworks and powers clients to pay the payoff through certain online installment techniques to get a decode key.

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Oct 30, 2017 3:20AM PDT

Can't find any info about this ransomware. Usually malware is blocking safe mode instead you have only safe mode. Or it's really new or it's a spoofed ransomware. So try steps like James Denison have recomended. And please tell us about the results.

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Re: reimagine
Oct 30, 2017 3:37AM PDT

Do you happen to refer to a program called Reimage Repair? That's not the same as Reimagine, of course. Where did you download it from? Without that info, it's quite impossible for any reader to be warned by your warning.
Read about Reimage Repair in:

- What antivirus are you running on this old XP PC?
- Did you go to MSCONFIG to tell Windows to boot in normal mode?
- Did you try System Restore back to before this happened?

And a warning: don't fall for popups saying there is a problem. Those usually are scam.

Post was last edited on October 30, 2017 1:33 PM PDT

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Nov 7, 2017 12:39AM PST

Ransomware is highly infected and potentially unwanted program. Is any 360 security antivirus solution will help to prevent these?

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Re: prevent
Nov 7, 2017 12:44AM PST

Some might do sometimes. But it's never guaranteed. That's why you have to behave (don't visit shady sides, don't use P2P, don't open unexpected attachments in mails) and backup. Using Linux in stead of Windows helps also.

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Nov 11, 2017 12:17AM PST

If you really want to protect your computer system from Ransomware, then you should follows the following steps:

1. Never Open any email from non-trusted domains
2. Never download the attachments in the mail which look spam as it may contain Ransomware
3. It has been heard, that the Bad Rabbit Ransomware source of attack was an unknown update on Adobe flash. So, it is recommended that user should not download any unknown update of Adobe Flash.
4. Use any total security antivirus which can give you a warning about any spam mail. I am not sure that it will be able to provide protection from Ransomware.

Post was last edited on November 11, 2017 12:26 AM PST

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Backup of the Computer Data
Dec 9, 2017 8:39AM PST

I always agree with the moderators that user should take backup of their computer data on regular interval as they never know when this ransomware can attack your computer making all the data encrypted.

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