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Question

Random Shutdown?

by Apr 16, 2015 4:32AM PDT

Okay so, I have a Toshiba Satellite E55-A5114 and it keeps shutting down on its own. I'm running Windows 8.1 and I think its a software issue but I cant seem to find it. I'm using Toshiba's PC Health Monitor and it says my battery health is perfect and CPU in within operating temperatures. I opened up my laptop and took what little dust there was inside out. I ran a scan through cmd where I proceeded to defragment files and fixed corrupted ones. Now cmd scans come up clean as well. Everywhere I look I come up with no answers. My computer shuts down whether its on or off the charger. I don't know what to do. Can I please get some help?

Discussion is locked

4 Posts
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Answer
Have you tried refreshing it.
by Apr 16, 2015 6:05AM PDT

Dafydd.

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(NT) Refresh how? Do you mean restore it?
by S3kshun8 Apr 16, 2015 7:16AM PDT
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No.....
by Dafydd Apr 16, 2015 7:31AM PDT
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Well.....
by S3kshun8 Apr 16, 2015 9:25AM PDT

OH ok. Well My laptop came with 8.1 and i have no idea where the backup disc is if i would need it. This laptop was a graduation gift from my parents.

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