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Question

Random freezing with new build

Sep 24, 2017 2:28PM PDT

Ok so a couple of months ago I built a new Ryzen system for a friend for his birthday. Now all of a sudden there are random freezes with no apparent reason.

Specs:
Mobo: Asrock AB350M Pro 4
CPU: Ryzen 5 1400
Ram: 2x4GB Crucial Ballistix 2400
PSU: Corsair CX650M
GPU: GTX 1060 6GB
SSD: ADATA SU800 240GB
HDD: Western Digital Blue 1TB

When I first built it I installed Windows 10 pro. I ran an overclock of 3.7ghz on the cpu and used the xmp profile for the ram. Everything ran fine until a couple weeks ago. He started getting random freezes for no seeable reason. We took off the overclock and ran the ram down to 2100 with no luck. Ran the ram down to 1866, still no luck. Tried all ram slots, and different sticks, all with the same result. Swapped the 1060 for a 750ti laying around, no luck. Tried completely different ram, no luck. The screen freezes right where it's at. Doesn't go black, no blue screen.. just stops. Maybe one in fifteen will go black and restart on it's own, but rarely. Windows event logs doesn't really show anything besides the unexpected shutdown from where we have to kill it after it freezes. I'm at a loss, and I really hate that I've built him his first real decent PC only to have this happen. Does anyone have any ideas? I'm to the point of trying to get an RMA for the mobo now. I don't know what else to try. We've wiped the drives and clean installed windows. Sometimes it'll freeze during the windows install even. Sometimes it's freezes after being on for a few minutes, sometimes it'll go all night. I'm stumped. Never had an issue like this before. We've wiped the drives and clean installed windows 4 times with the same result, so I don't see how it could possibly be a driver or any software issue. I've never dealt with a bad mobo before either, so I don't really know if this sounds like that kind of problem.

Discussion is locked

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Answer
Seems to be a lot of problems with Ryzen.
Sep 24, 2017 2:53PM PDT
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Answer
Freeze
Sep 24, 2017 5:34PM PDT
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Freeze
Sep 24, 2017 6:46PM PDT

Yes everything is updated. I rolled back everything to what it was when I first built it also, still froze. That's why I'm leaning toward a bad board. I wouldn't expect the brand new PSU to be the cause.

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Stuff happens
Sep 24, 2017 7:02PM PDT

Parts fail.
Make sure there are no extra mounting post under that mobo.

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Sorry but with this story, the makers must tell you what to
Sep 24, 2017 8:39PM PDT

What to do next? Call the maker and supplier and ask them what to do next. Ryzens are OK but still many find boards and such that are not ready to run without troubles. I suggest you look at boards and CPUs from https://www.reddit.com/r/PCMasterRace/wiki/builds